If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your
Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle angry customers is crucial, but it’s not
If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business,
Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your eCommerce customer service team.
Vacations used to be really simple when you were still in the corporate world. You’d put in for some time off, enjoy yourself guilt-free, and
Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?
Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay,
Worried that your average order value is lower than your competitors'? You might tell yourself that any sale is better than no sale, but if
We know our Live Chat tool is the best Freshdesk alternative for online sellers, and we want you to come to that conclusion too, so
It wasn’t that long ago that online marketplaces were a new and novel way of shopping. Today, online shopping accounts for $4.9tn of global retail
eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform
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