Data is the secret ingredient to an online seller’s sustained success. Every business has access to data—but it’s what you do with it that sets
You’ve heard it all before: be knowledgeable, positive and clear. That advice is repeated constantly when it comes to customer service—but it only covers the
Think you can’t succeed on Amazon? Think again. More than 140,000 small and mid-size businesses selling on the site eclipsed over $100,000 in annual sales in 2017, and
Consumer expectations are higher than ever, thanks to speedy innovations such as Amazon Prime Now, which offers two-hour delivery in certain US cities. Super-fast delivery
“If I take care of my character, my reputation will take care of itself.” While this saying is used in reference to a person’s reputation,
Just starting out in e-commerce? With borderless economies, endless innovations such as personalization, chatbots and all things AI, an online business can get bigger overnight—whether
We recently teamed up with customer journey optimization (CJO) company Yieldify to discuss what online sellers need to know about eCommerce disengagement in an age
Every eCommerce business wants positive feedback, but a negative comment isn’t the end of the world. Remember, the purpose of feedback is to help your
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