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Personalize your customer service with a 360° view of your buyers

Offer Extraordinary customer service with buyer context

eDesk Customer view provides a centralized view of customer history and order history, enabling a customer-centric approach to support. It allows agents to access order and conversation history quickly and easily, either within the customer view window, or on the right hand side of the ticket, empowering them to offer personalized service that fosters loyalty.

Customer insights that drive eCommerce revenue

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

Leverage customer sentiment for personalized support

eDesk Customer view provides a centralized view of customer history and order history, enabling a customer-centric approach to support. It allows agents to access order and conversation history quickly and easily, either within the customer view window, or on the right hand side of the ticket, empowering them to offer personalized service that fosters loyalty.
14-day trial | No credit card required | Safe Mode Safe Mode allows you explore eDesk features without affecting your current support process.

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

Personalize your support with customer view

Try eDesk now and leverage customer intelligence to turn every customer interaction into a growth opportunity, with a human touch.

14-day trial | No credit card required | Safe Mode Safe Mode allows you explore eDesk features without affecting your current support process.