eDesk vs Zendesk
See why thousands of online sellers are choosing eDesk over Zendesk,
and how a dedicated eCommerce help desk gives your company
an edge over your rivals
What’s the difference?
eDesk is a help desk that’s specifically built for eCommerce.
It has native integrations with every major online marketplace and eCommerce software. This means there’s no need for any additional apps!
Zendesk is a generic help desk, used by companies in any industry.
You will need to buy additional apps to connect your marketplaces and channels, if they’re supported at all.
The world’s #1 eCommerce help desk
| Integrations | eDesk | Zendesk |
| Amazon, eBay & Walmart | * | |
| Other marketplaces | ||
| Shopify | * | |
| Magento | * | |
| BigCommerce | * | |
| WooCommerce | ||
| Inventory management software | * | |
| * |
All your messages consolidated into one inbox
Respond faster than your competitors with eDesk
eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers
eDesk’s time saving eCommerce features
- A.I. generated suggested responses - respond to customer queries with a single click
- Customizable templates - create messages which you can select and send in seconds
- Personalization snippets - auto-fill messages with relevant information
- SLA timer - never miss a marketplace SLA again!
- Knowledge base - help your customers to help themselves! Resolve queries before they’re asked
- Chat - respond to customers in real time when they’re browsing your site
Team up on support
- Collision detection - Prevent your agents from working on the same tickets
- Automatic ticket routing - Set rules to automatically assign tickets to the best suited agents
- Internal notes - Get help from a teammate or escalate to a colleague in different department
- Detailed reporting dashboard - Keep on top of your support team’s performance metrics
(on Trustpilot)
Respond faster than your competitors with eDesk
eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers