#1

Multichannel messages in one shared inbox

Centralised management

eDesk gathers all multichannel messages, including Facebook, into one centralised shared inbox helping support teams improve response rates and meet SLAs.

#2

Convenient access to Facebook messages

Facebook Tickets

The eDesk Facebook integration removes the pain point of granting multiple users access to your company's Facebook business page. All support agents can view and reply to Messenger messages directly within eDesk without additional permissions.

#3

Improve your Facebook response times

Facebook Tickets

Using eDesk's seamless Facebook Messenger integration, support teams can respond to messages super quick which helps your business get Facebook's "Very Responsive" badge, increases your chances of winning the sale and improves your reputation.

#4

Respond to wall posts and comments

Facebook Tickets

With the eDesk Facebook integration, you can also view and reply to wall posts and comments in real-time. This saves your support agents from logging in and out of different systems and helps them work more efficiently.

#5

Team collaboration on tickets

eDesk’s shared inbox and auto-assign features help customer support teams work more effectively and efficiently. Support agents love the @ mention feature, which allows colleagues to collaborate on resolving queries.

About eDesk

Join over 5,000 online retailers using eDesk to deliver amazing customer support

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

The only purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

eDesk enables you to deliver superior support and resolve customers’ queries in a fraction of the time.

Deal with the increase in customer queries more efficiently

eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

eDesk helps you to deal with more customer queries in much less time.

Our positive feedback tool helps you get more positive reviews

eDesk targets positive feedback with smart selective requests to increase positive reviews on eBay, Amazon, Trustpilot, and more. This leads to more sales for your business.

eDesk helps you get more positive reviews than ever before.

Our centralised shared inbox is perfect for remote teams

eDesk’s shared inbox and auto-assign features mean customer support teams working from different locations will no longer step on each other’s toes by responding to the same query.

eDesk enables you to go from ticket to resolution in a fraction of the time.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

eDesk provides you with the information you need to deliver great customer support.

Respond faster than your competitors with AI tools

With features such as auto-responders for weekends and busy periods, as well as auto-translation for international customers, eDesk ensures that you can respond to queries faster than your competitors. With artificial intelligence, eDesk analyses tickets and automatically creates responses for each query.

eDesk helps you to respond to queries quicker than ever before.

And even more features:

More features
  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team and channel reporting
  • Manage your marketplace SLAs
  • Auto-translate
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Respond instantly with Live Chat
🚀 Announcing Smart Inbox. Simplify your support team's day with this ground-breaking new feature. Learn more