eCommerce support just got way faster and smarter
Start your day from a smart inbox that automatically groups and prioritizes incoming tickets—so your team never has to. See every sale, order, ticket and chat from all your channels—together in one place. The newest release of eDesk blows other helpdesks out of the water. It’s more than an upgrade—it’s a breakthrough.
Trusted daily by 23,000+ support agents
Smart Inbox New
Stay organized, without lifting a finger
eDesk’s Smart Inbox automatically groups and prioritizes all incoming tickets so your team doesn’t have to. No tags. No filters. No hands!
34
Product and pre-sales queries
4
SLA expiring
21
Shipping queries
6
A.I. responses are available
5
Cancellations
2
Negative feedback
4
Returns
11
Refunds
37
System messages
9
Translations
“We now start every morning calm and organized.”
“This is a game changer.”
Insights New
Stay on top of key metrics and trends
eDesk’s Insights dashboards bring every sale, order, ticket and chat—from all your channels—together in one place. See your business in real-time.
Introducing Product Insights
Quickly get an understanding of the relationship between your products’ sales volume and value with contact rates and the number of tickets they generate.
Together at last!
Powerful multichannel views allow you to view, analyse and share trends across your entire business. It’s never been easier to compare performance channel by channel.
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“eDesk integrates so much functionality within the platform. It’s given us greater visibility of our email volume and SLA, allowing us to focus on areas where we can further improve agent productivity and efficiency.”
Chief Financial Officer & Chief Operating Officer, CarParts.com
Keep your finger on the pulse with the new eDesk Insights app
Quickly get an overview of your support ticket volume, query and ticket types, along with multichannel sales and feedback performance.
OMG!
Simple. Familiar. But powerfully different.
The newest release of eDesk delivers a beautifully simple-to-use interface that drives productivity and collaboration with clear workflows.
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“On Monday morning, we could have a stack of two or three hundred emails. Before eDesk, this took days to clear, but with eDesk, it was empty before lunchtime. eDesk makes replying to customer queries easy. You have the tracking number, customer order and thread of old messages.”
CEO, TV Tech