The Ultimate Helpdesk for eBay Sellers

View and respond to customer messages, manage eBay cases and process refunds and returns.

Free 14 day trial. No credit card required.
eDesk has seamless integration with 20 eBay marketplaces
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US, UK, France, Germany, Spain, Italy, Canada, Australia, Ireland, Belgium, Switzerland, Poland, Austria, Netherlands, Hong Kong, India, Malaysia, Philippines and Singapore

#1

Manage everything in one dashboard

Centralised management

eDesk displays all of your eBay buyer messages and order details in one place helping your support team increase response rates. It connects all your eBay marketplaces and other channels so you can prioritise tickets and respond faster from one shared inbox.

#2

Process refunds and returns

Remote Teams

Using eDesk's seamless eBay integration, support teams can view all the order information they need on one screen, manage eBay cases and quickly process refunds and returns. eDesk's AI and one-click responses help eBay merchants deal with busy sales periods.

#3

Respond to messages in any language

inApp translations

eDesk's auto-translation feature helps eBay sellers support international marketplaces including Germany, France, Spain and Italy with automatically generated professional translations for incoming and outgoing support messages.

#4

Boost your eBay feedback rating with automated  requests

Remote teams

eDesk’s automated feedback feature helps you get more positive feedback to improve or maintain a great eBay feedback rating. This helps to build trust with potential buyers and increases your chances of winning sales over your competition.

#5

Resolve faster with team collaboration

eDesk’s shared inbox and auto-assign features help customer support teams work more effectively and efficiently. Support agents love the @ mention feature which allows colleagues to collaborate on resolving queries.

About eDesk

Join over 5,000 eBay sellers using eDesk to deliver amazing customer support

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

The only purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

eDesk enables you to deliver superior support and resolve customers’ queries in a fraction of the time.

Deal with the increase in customer queries more efficiently

eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

eDesk helps you to deal with more customer queries in much less time.

Our positive feedback tool helps you sell more on eBay

eDesk targets positive feedback with smart selective requests to increase positive reviews on eBay, Amazon, Trustpilot, and more. This leads to more sales for your business.

eDesk helps you get more positive reviews than ever before.

Our centralised shared inbox is perfect for remote teams

eDesk’s shared inbox and auto-assign features mean customer support teams working from different locations will no longer step on each other’s toes by responding to the same query.

eDesk enables you to go from ticket to resolution in a fraction of the time.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

eDesk provides you with the information you need to deliver great customer support.

Respond faster than your competitors with AI tools

With features such as auto-responders for weekends and busy periods, as well as auto-translation for international customers, eDesk ensures that you can respond to queries faster than your competitors. With artificial intelligence, eDesk analyses tickets and automatically creates responses for each query.

eDesk helps you to respond to queries quicker than ever before.

And even more features:

More features
  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team and channel reporting
  • Manage your marketplace SLAs
  • Auto-translate
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Respond instantly with Live Chat