One space for all your integrations
Whether you sell on one site, or multiple channels, receive and resolve customer queries from all your online marketplaces and channels, including social and shipping. Our native integrations within eDesk ensure that all of the information you require is brought together in one place and in real time.
for faster action
Tickets per order
Tickets in bill cycle
1st response time
Avg. response time
Unlimited customizable rules make it easy to assign incoming tickets to the agents best suited to solve each query. Smart workload management means faster resolution.
Built on the industry knowledge of managing over 10.25 million messages every month, our machine learning technology will learn to offer you sophisticated responses suited to your customers.
Build reputation across
channels and drive sales
Fully integrated feedback solution to improve seller feedback and product reviews. Focused on positive reviews, to help you rank higher, build reputation, and increase sales.
Respond to queries on time,
Ensure you never miss a deadline with clear countdown response and resolution SLA views on every ticket for every marketplace and channel.
with one- click
Gives your team the ability to communicate in multiple languages, helping scale your business without the need for multilingual agents.
SNIPPETS & TEMPLATES
for time wasting
Use customizable snippets and pre-built templates to send fast, accurate and personalised replies in seconds.
Never leave a message
Act faster and meet customer expectations with automated responses.
Create and save limitless
View your workflow from order type, marketplace and SLA status. Switch instantly between pre-set views. Move through tasks seamlessly.
Organize early and resolve
Automatically categorize your incoming mail with bespoke labels to help efficiently manage your workflow – VIP Buyers, Urgent Returns.
Always improving your
Analysis & reports on trends and metrics like response times and message volume in your support data. Designed to help you improve productivity and customer satisfaction.
Automatically generate invoices
Respond to invoice requests in seconds. eDesk will create and attach an invoice by return with one click.
watch work flow
With eDesk smart agent assignation you always know who is replying to a query, who is helping and who is following the query.
Break down barriers
with your customers
Easily create a chat widget for your site and instantly respond to real customers in real time to resolve even faster and more effectively.