One space for all your integrations

Whether you sell on one site, or multiple channels, receive and resolve customer queries from all your online marketplaces and channels, including social and shipping. Our native integrations within eDesk ensure that all of the information you require is brought together in one place and in real time.

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Dashboards

Real-time,
dynamic insights

 
New tickets
20
Tickets per order
2.00
Active tickets
21
Customers
49
Tickets in bill cycle
2,188
 
1st response time
12:28m
Avg. response time
17:33m
SLA breaches
5
SLA Compliance
75.59%
 
Sales value
$5,203
Orders
832
Average sale
$109.99
 

Rules

Intelligent
routing

Unlimited customizable rules make it easy to assign incoming tickets to the agents best suited to solve each query. Smart workload management means faster resolution.

 

Responses

One-click
A.I. replies

Built on the industry knowledge of managing over 10.25 million messages every month, our machine learning technology will learn to offer you sophisticated responses suited to your customers.

 
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Simple to set up. No credit card required.

Integrated
Features

 

Feedback

Build reputation across
channels and drive sales

Fully integrated feedback solution to improve seller feedback and product reviews. Focused on positive reviews, to help you rank higher, build reputation, and increase sales.

 

SLA management

Respond to queries on time,
every time

Ensure you never miss a deadline with clear countdown response and resolution SLA views on every ticket for every marketplace and channel.

 

Auto translate

Go global
with one- click

Gives your team the ability to communicate in multiple languages, helping scale your business without the need for multilingual agents.

 

SNIPPETS & TEMPLATES

No time
for time wasting

Use customizable snippets and pre-built templates to send fast, accurate and personalised replies in seconds.

 

AUTORESPONDER

Never leave a message
unanswered

Act faster and meet customer expectations with automated responses.

 

FILTERS

Create and save limitless
smart filters

View your workflow from order type, marketplace and SLA status. Switch instantly between pre-set views. Move through tasks seamlessly.

 

LABELS

Organize early and resolve
quicker

Automatically categorize your incoming mail with bespoke labels to help efficiently manage your workflow – VIP Buyers, Urgent Returns.

 

REPORTING

Always improving your
service

Analysis & reports on trends and metrics like response times and message volume in your support data. Designed to help you improve productivity and customer satisfaction.

 

INVOICE GENERATOR

Automatically generate invoices
on request

Respond to invoice requests in seconds. eDesk will create and attach an invoice by return with one click.

 

TICKET ASSIGNATION

Automate workflows,
watch work flow

With eDesk smart agent assignation you always know who is replying to a query, who is helping and who is following the query.

 

LIVE CHAT

Break down barriers
with your customers

Easily create a chat widget for your site and instantly respond to real customers in real time to resolve even faster and more effectively.

     

Evaluate. Act. Resolve.

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