Choose your language
© eDesk 2022, All rights reserved.
Improve productivity, profitability and reputation, with our AI powered suite of automation, business insight, and competitive benchmarking tools.
eDesk consolidates your customer queries from sales channels, social and email into a shared dashboard. Then we give you the corresponding order data and tools you need to speedily turn around issues, so you can get back to selling.
eDesk makes it easy for support teams to spread the load equally, or assign specific product or order queries automatically to those best suited to solving certain issues so they can satisfy customers in the shortest time possible.
With order, product and delivery data to hand, support agenst can use our Snippets and templates to send fast, personalised messages in just two clicks.
Analyse trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to speed up responses, and track key metrics like response times and message volume to make informed decisions.
Sell to a wider audience with the ability to support customers in every language. Businesses of all sizes can sell more on international markets without needing a multilingual support team or a physical presence in different geographies.
Smart Inbox empowers your workforce to resolve issues quicker by consolidating customer conversations and the associated order details in a dashboard view. It groups queries from wherever you sell by type, and automatically suggests responses and translations.
Insights automates product, platform and agent performance reporting so you can better understand your business and make informed decisions faster to improve efficiency as your brand grows.
Live Chat helps you turn browsers into loyal buyers by giving your agents the power to answer customer questions and resolve issues in real time.
Feedback helps you improve your seller ratings, increase conversions and boost product visibility by automatically requesting reviews only from your satisfied customers.
Knowledge Base ensures that your customers and agents have instant access to the on-brand information they need, even during busy periods and in different time zones, without the need to get in touch.
We consolidate data from over 75 marketplace, webstore, communications, social media and logistics channels – more than any other customer support software provider – so you can access end-to-end order data at the click of a button.
Our AI powered automation tools streamline customer support and access to business insights so you can focus on selling more and realising your growth potential.
Easily meet your SLAs and deliver seriously extraordinary customer support for all your sales channels from within one intuitive dashboard.
Send personalised responses to common customer queries in a single click with our AI tools which analyse customer queries and automatically suggest responses.
Our customisable message templates and Snippets prompt agents with key transaction details so they can quickly personalise replies to customer queries.
Meet customer expectations for speedy responses, even during peak support times or out of office hours, with automated responses that ensure they’re never left waiting.
Our automatic translation functionality helps you scale your business internationally without the need for multilingual agents, by enabling your team to communicate in every language.
See all supporting order information for every customer query by linking your eCommerce logistics and management platforms to your eDesk account.
We’re trusted by thousands of customers around the world to power billions of conversations – and dollars of transactions – every year.
Want monthly eCommerce tips, trends and news direct to your inbox?
The All-in-One Help Desk for eCommerce
Maximize profits and sales on Amazon
Attract more reviews wherever you sell
Choose your language
© eDesk 2022, All rights reserved.
Cookie | Duration | Description |
---|---|---|
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
elementor | never | This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time. |
JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
Cookie | Duration | Description |
---|---|---|
_calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Cookie | Duration | Description |
---|---|---|
__hstc | 1 year 24 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
hubspotutk | 1 year 24 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
---|---|---|
NID | 6 months | NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. |
Cookie | Duration | Description |
---|---|---|
GetLocalTimeZone | session | No description |
m | 2 years | No description available. |
ppwp_wp_session | 30 minutes | No description |
wp-wpml_current_language | session | No description available. |