eDesk vs Gorgias
See why thousands of online sellers choose eDesk over Gorgias to deliver
outstanding customer support across all marketplaces, without the need to buy
additional apps or tickets!
No Credit card required.
What’s the difference?
eDesk offers unlimited connections to every major online marketplace and unlimited support tickets.
With Gorgias you have a limited number of connections and support tickets - if you need more, you’ll have to pay extra.
The world’s #1 eCommerce help desk
| eDesk | Gorgias | |
| Amazon, eBay & Walmart integration | * | |
| Unlimited tickets | ||
| Available Integrations | 30+ | 20+ |
| Auto-translate | ||
| Detailed order overview | ||
| A.I. suggested responses | ||
| Feedback software | ||
| Webstore compatibility | Shopify, WooCommerce, BigCommerce, Google Shopping, Magento and more | Shopify and Magento |
* Requires an additional app
All your messages consolidated into one inbox
Respond faster than your competitors with eDesk
eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers
No Credit card required.
eDesk’s time saving eCommerce features
- A.I. generated suggested responses - respond to customer queries with a single click
- Customizable templates - create messages which you can select and send in seconds
- Personalization snippets - auto-fill messages with relevant information
- SLA timer - never miss a marketplace SLA again!
- Knowledge base - help your customers to help themselves! Resolve queries before they’re asked
- Chat - respond to customers in real time when they’re browsing your site
Team up on support
- Collision detection - Prevent your agents from working on the same tickets
- Automatic ticket routing - Set rules to automatically assign tickets to the best suited agents
- Internal notes - Get help from a teammate or escalate to a colleague in different department
- Detailed reporting dashboard - Keep on top of your support team’s performance metrics
Incredibly grateful we found eDesk
“Our experience with eDesk has also been absolutely stellar. We've found the eDesk team to be extremely experienced and accommodating to all of our workflows. We recommend them without any hesitation!”
Sean Ortega
(on Trustpilot)
(on Trustpilot)
Respond faster than your competitors with eDesk
eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers
No Credit card required.