Looking for a Gorgias alternative?
Thousands of online retailers are choosing eDesk as a Gorgias alternative.
And it's easy to see why.
eDesk was built for eCommerce. It has seamless integrations with all major marketplaces including Amazon, eBay and Walmart. Gorgias requires additional apps for marketplaces.
eDesk makes delivering exceptional multichannel customer service easy. No additional apps needed. No limits on tickets.
What’s the difference?
eDesk offers unlimited connections to every major online marketplace and unlimited support tickets.
With Gorgias you have a limited number of connections and support tickets - if you need more, you’ll have to pay extra.
The world’s #1 eCommerce helpdesk
| eDesk | Gorgias | |
| Amazon, eBay & Walmart integration | * | |
| Unlimited tickets | ||
| Available Integrations | 70+ | 20+ |
| Smart inbox | ||
| Auto-translate | ||
| Detailed order overview | ||
| A.I. suggested responses | ||
| Feedback software | ||
| Webstore compatibility | Shopify, WooCommerce, BigCommerce, Google Shopping, Magento and more | Shopify and Magento |
All your messages consolidated into one inbox
Respond faster than your competitors with eDesk
eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers.
eDesk’s time-saving eCommerce features
- A.I. generated suggested responses - respond to customer queries with a single click
- Smart Inbox - automatically categorize and prioritize support tickets improving efficiency
- Customizable templates - create messages which you can select and send in seconds
- Personalization snippets - auto-fill messages with relevant information
- SLA timer - never miss a marketplace SLA again!
- Knowledge base - help your customers to help themselves! Resolve queries before they’re asked
- Chat - respond to customers in real-time when they’re browsing your site
Team up on support
- Collision detection - Prevent your agents from working on the same tickets
- Automatic ticket routing - Set rules to automatically assign tickets to the best-suited agents
- Internal notes - Get help from a teammate or escalate to a colleague in a different department
- Detailed reporting dashboard - Keep on top of your support team’s performance metrics
(on Trustpilot)
Respond faster than your competitors with eDesk
eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers.