TEMP The Customer Support Software for Professional Walmart Sellers

Deliver better customer service than your competitors and achieve Seller Agreement Policy compliance more easily with a dashboard view of all your Walmart messaging, order and fulfillment data.

Over 3,000 Walmart Sellers use eDesk daily

Use Walmart data to keep your customers satisfied

Display all your Walmart messages and order data alongside information from all your other eCommerce and social channels in one shared mailbox 
so your support team can prioritise tickets and respond faster

Everything in one place

Our Smart Inbox consolidates all your messages and order details from Walmart alongside information from all your other eCommerce channels so your support team can easily prioritise tickets and respond faster from one shared mailbox.

Increased efficiency with AI responses

Our template messages and one-click responses use AI to prepopulate replies with relevant order and product information, helping 1000s of Walmart merchants like you to quickly respond to customer queries, even during busy sales periods and out of hours. 

Walmart order information

View all the Walmart order data your support team needs alongside customer messages. Having everything you need to know in one place helps you respond faster, better and in compliance with Walmart’s policies.

Team collaboration like never before

Our solutions enables your support team work more efficiently with auto-assign, internal note and @mention features to help colleagues collaborate on resolving queries more easily.

 

Quick and easy setup

We’ve made it super easy for you to link your Walmart account to eDesk. The seamless integration can be set up in just a few minutes and our support team is always on hand if you have any queries or need help.

Join over 3,000 Walmart sellers using eDesk to deliver professional customer service

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

Purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

Deal with the increase in customer queries more efficiently

eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

Feedback tool that helps you sell more

eDesk targets positive feedback with smart selective requests to increase positive reviews on multiple websites. This leads to more sales for your business.

The simple way to manage Walmart support

Seamlessly integrate with countless other channels

Not only does eDesk natively integrate with Walmart, but with 250+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralizes all of your customer support queries from all your channels in one place.

Get started, right now

Handle high volumes of Walmart messages in no time at all with customer support tools trusted by 1000s of online retailers.

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