eDesk vs Gorgias

See why thousands of online sellers choose eDesk over Gorgias to deliver
outstanding customer support across all marketplaces, without the need to buy
additional apps or tickets!

No Credit card required.

What’s the difference?

eDesk offers unlimited connections to every major online marketplace and unlimited support tickets.

With Gorgias you have a limited number of connections and support tickets - if you need more, you’ll have to pay extra.

The world’s #1 eCommerce help desk

  eDesk Gorgias
Amazon, eBay & Walmart integration *
Unlimited tickets
Available Integrations 30+ 20+
Auto-translate
Detailed order overview
A.I. suggested responses
Feedback software
Webstore compatibility Shopify, WooCommerce, BigCommerce, Google Shopping, Magento and more Shopify and Magento
* Requires an additional app

All your messages consolidated into one inbox

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Respond faster than your competitors with eDesk

eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers

No Credit card required.
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eDesk’s time saving eCommerce features

  • A.I. generated suggested responses - respond to customer queries with a single click
  • Customizable templates - create messages which you can select and send in seconds
  • Personalization snippets - auto-fill messages with relevant information
  • SLA timer - never miss a marketplace SLA again!
  • Knowledge base - help your customers to help themselves! Resolve queries before they’re asked
  • Chat - respond to customers in real time when they’re browsing your site
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Team up on support

  • Collision detection - Prevent your agents from working on the same tickets
  • Automatic ticket routing - Set rules to automatically assign tickets to the best suited agents
  • Internal notes - Get help from a teammate or escalate to a colleague in different department
  • Detailed reporting dashboard - Keep on top of your support team’s performance metrics
Incredibly grateful we found eDesk
“Our experience with eDesk has also been absolutely stellar. We've found the eDesk team to be extremely experienced and accommodating to all of our workflows. We recommend them without any hesitation!”
Sean Ortega
Sean Ortega
(on Trustpilot)
5 stars

Respond faster than your competitors with eDesk

eDesk’s innovative software allows you to deal with queries at the touch of a button.
Handle high volumes of queries in no time at all. Trusted by 5,000+ online retailers

No Credit card required.