Attract more reviews, wherever you sell
“Using eDesk, we have increased our feedback across Amazon and eBay to over 400 positive reviews per month, maintaining a 99% positive seller rating.”
More stars mean more sales
Boost your brand with more reviews from happy customers
- 95% of shoppers will read reviews of your business and product before deciding to purchase from you
- The quality and quantity of your reviews directly impact the shopper's purchasing decision
- Having more high-quality reviews in more places allows you to outsell your competitors at higher prices
Collect more high-quality reviews and drive more revenue
Use smart connected software to automatically turn every happy customer
into a cheerleader for your brand
Target reviews from happy customers only
Create simple targeting rules to ensure that you only target your happy customers with review requests via email. Base rules on factors, such as on-time delivery, previous positive reviews, product purchased and more.
Customize and personalize review requests
Use proven email templates and insert your logos and product images, or create your own emails tailored to your brand. Personalize emails with smart dynamic placeholders for customer name, product name and more.
Build your brand across the internet
eDesk Feedback connects seamlessly with everywhere you sell, so you can increase your Amazon Feedback and broader online reputation from a single place and drive reviews to any platform you want.
Create and automate your review strategy in minutes
Connect any sales channel
Connect the webstore and marketplaces you sell on
Create rules
Use smart rules based on customer experience to target happy customers only
Create your email review requests
Choose from our templates or create customized review requests
Choose your review platform
Direct customers to the review platform on which you want them to review your business and products
Set it on auto-pilot
Sit back and see the reviews flood in
Sell more with positive feedback
Improve your brand reputation on Amazon, eBay and your online store
Automated
Generate reviews while you sleep. Automate feedback requests on Amazon, eBay, Cdiscount, Fnac and your online store. Improve your reputation and sell more with minimal effort.
Multichannel feedback management
Manage feedback for all your sales channels with one eDesk account.
Trusted partner
As official developer partners with Amazon and eBay, eDesk complies with all marketplace feedback policies.
Pricing
Get eDesk Feedback Basic free with eDesk Professional and Enterprise plans. Limited to 5,000 messages each month.
Just want eDesk feedback? Get it as a standalone product (no eDesk subscription needed).
billed annually
or $54 billed monthly
- Unlimited marketplaces
- Automated feedback requests
- Templates and Snippets
- Seller and product reviews
- Negative feedback management
- Coordinate intelligent request schedules
- Feedback report analytics
- Sales dashboard
- Email support
billed annually
or $110 billed monthly
- Unlimited marketplaces
- Automated feedback requests
- Templates and Snippets
- Seller and product reviews
- Negative feedback management
- Coordinate intelligent request schedules
- Feedback report analytics
- Sales dashboard
- Email support
- Phone support
billed annually
or $221 billed monthly
- Unlimited marketplaces
- Automated feedback requests
- Templates and Snippets
- Seller and product reviews
- Negative feedback management
- Coordinate intelligent request schedules
- Feedback report analytics
- Sales dashboard
- Email support
- Phone support
- Live chat support
FAQs on Pricing
Why use an automated feedback tool?
Customer reviews help you sell more at higher prices. Up to 90 percent of online shoppers rely on customer ratings or reviews to help them decide whether to purchase from your store or not. eDesk helps you get positive reviews by automating feedback requests to the right customers, on the right products at the right time.
What plan should I choose?
On average, our customers receive up to 3 reviews for every 10 requests sent. If you are sending 1,200 requests each week in return for 360 reviews, Feedback Basic pack will fit your business needs. To send up to 6,000 feedback requests per week, with the Feedback Professional pack, you can receive up to 1,880 reviews.
What is an automated feedback request?
eDesk helps you select the customers, products and schedule that are most likely to result in a positive review. You can define the rules you would like to apply to customers on any marketplace you sell on. Start generating positive feedback while you sleep!
How many feedback requests do I have with my free trial?
Every free trial comes with 500 feedback requests. At the end of your trial, we can help you pick the plan that suits your needs. You can upgrade your plan at any time!
“We’ve been hitting 100% positive feedback since we started using eDesk. Our Amazon feedback is now at 100% which was previously unheard of for us.”
