eDesk Customer Stories

Read success stories of online retailers and brands leveraging eDesk’s ecommerce helpdesk and feedback platform to  improve customer service, increase sales and grow

How eDesk Helped TV Tech Streamline Customer Support and Become 60% More Efficient

TV Tech uses eDesk to cut customer response times by days and support international customers with automatic translations. The company uses eDesk Feedback to send automated feedback requests and maintain an Amazon feedback rating of 98%.

Customer story MyBoatStore

How MyBoatStore Streamlined Customer Service When Support Tickets Dramatically Increased

MyBoatStore uses eDesk’s integrated ecommerce helpdesk for all incoming customer messages from its website, Amazon and eBay.

Carparts.com story

How CarParts.com Slashed Customer Support Response Time

Find out how CarParts.com reduced their customer support response time almost instantaneously in four simple steps.

Skullsplitter story

A Successful Ecommerce Business Born Out of a Bad Experience

A bad customer experience pushed Ted Cory to launch Skullsplitter Dice, a brand for role-players that focuses on shopper satisfaction.

Superdry Quote

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen Customer Services Manager, Superdry
Public desire nails story

How Public Desire Nails Customer Experience

Read the story of how global footwear brand Public Desire, handles the customer experience demands of today’s fashion-savvy female.

Hickies story

How an Innovative Shoe Accessory Company Scales Its Customer Support

As Hickies sales grew, so did its need for an ecommerce help desk. See how eDesk helped the shoe accessory company scale its customer support.

FreestyleXtreme story

How FreestyleXtreme Gets Over 800 Positive Reviews Every Month on Amazon and eBay

Discover how clothing brand, FreestyleXtreme, leveraged a unique customer experience to skyrocket Amazon and eBay reviews.

Right Deals Quote

“eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat which helps turn queries into sales. eDesk pays for itself many times over as good communication with customers equals sales.

James Sonley Sales Director, Right Deals UK

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