Get an Extra 20% off Annual Plans. Start Your Free Trial Today

eDesk logo

Switch and save today

  • Unlock 4x efficiency with AI automations
  • Scale your business with 400+ eCommerce integrations
  • Easy onboarding and specialized support whenever you need it
  • We’re so confident you’ll love eDesk we’ll even buy out your contract
  • For a limited time only we are offering an additional 20% off all annual plans for May – don’t miss out on this huge saving!

14 day trial | No credit card required  | Guided setup

eCommerce specialists

Yes

No

Marketplace integrations

300+ no-code integrations

No marketplace integrations

Webstore integrations

All major webstores

Limited integrations

Smart AI-powered inbox

Yes

No

Responsive, fast support

Yes

No

Powering support for thousands of eCommerce businesses worldwide

We found integration super easy, the software is simple to navigate.

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.”

eDesk ROI Calculator

Estimate the savings you can achieve by switching to eDesk and implementing AI-powered automations.

shopping_cart
Monthly orders expand_more
Support tickets
1:
groups
Team size expand_more
agents
Fully-loaded cost per hour
Hours per week
h
computer
Existing software expand_more
Software cost
(including add-ons)
groups
AI implementation level
eDesk delivers efficiencies by centralizing the inbox and giving full context to the agent so they can solve queries quicker. Adding AI makes things even more efficient.
chevron_left
chevron_right
% Efficiency gain
Team savings
Monthly support tickets
Current monthly payroll
Revised agent requirement
Revised monthly payroll
Software savings
Current software cost
eDesk cost
280
Total monthly savings

Achieving growth and

efficiency with eDesk

Total eCommerce support, 

without the expensive plug-ins.

Reduce effort and response times with our smart inbox

Don’t waste time creating tags and filters to manually organize support tickets on Gorgias. eDesk’s smart inbox combines rich order data and query types to intuitively and accurately group similar tickets together so your team never has to. Need to quickly identify priority tickets, or have an agent that solely deals with refunds? Smart inbox makes it simpler for support agents to focus on assigned ticket types, deliver speedy resolutions, and slash their average response time.

Stop clicking around to find customer and order info

With eDesk’s Customer View feature, you can say goodbye to the hassle of switching between your webstores, Amazon, and your other selling platforms to get a complete 360° view of a customer’s interactions with your business.

eDesk brings all customer conversations and order history into one central location, providing the multichannel context your support agents need to respond faster, and accurately, to foster customer loyalty.

Use automation to save time on customer support

Unlike Gorgias, eDesk comes standard with built-in auto-responders. This means you can exceed customer expectations by auto-responding quickly, even during peak support times and out-of-office hours. Quickly personalize responses, using the snippets feature to insert customer and order details, ensuring consistency in tone. Create templates to answer frequently asked questions so you don’t have to manually type the same responses over and over. You can even auto-translate incoming and outgoing messages into local language to serve international customers without miscommunication!

Pricing flexibility, designed to work for you

While Gorgias users are locked into rigid pricing structures, eDesk offers the flexibility to tailor your plan to truly suit your business needs. Say goodbye to minimum user requirements, with eDesk even our most basic plans give you the freedom to start small and scale as your business grows. You can select from user-based plans, starting with just one user, or opt for ticket-based pricing, with a variety of plan options at your disposal. And better yet, with eDesk you’ll benefit from complete eCommerce centralisation with more extensive customisation and automation and insight than available on any Gorgias plan.

14-day free trial | No credit card required | Guided setup

See why eDesk is the #1 helpdesk choice for online sellers

See what Gorgias customers are missing out on

Offer Terms & Conditions

  • Eligibility: This promotional offer is available only to new customers who sign up for the first time and select annual billing. Offer is subject to acceptance of our Terms and Conditions on sign up. https://www.edesk.com/terms/ 
  • Promotion Period: The offer is valid from April 15th, 2024 to April 30th.
  • Discount Details: A 20% discount will be applied to the first year of any eDesk subscription. Standard rates apply thereafter.
  • How to Redeem: The discount will be applied automatically when you sign up to an annual plan.
  • Exclusions:  This offer cannot be combined with any other promotions or discount and is not applicable to other eDesk.com plans or add-ons. The offer cannot be redeemed against previous purchases.
  • Modification of Terms: eDesk.com reserves the right to modify or cancel the offer at any time without prior notice.
  • Acceptance of Terms: By participating in this promotion, you agree to be bound by these Terms.