“Without eDesk, it would not be possible to provide the level of support that Amazon, eBay and, most importantly, our own web customers expect from us.”
James Sonley
Sales Director, RightDeals
Centralize customer tickets and order data from all your marketplaces so you can easily prioritise responses based on the Service Level Agreement (SLA) timers within eDesk.
It doesn’t stop there, you can also connect eDesk with your webstore, WhatsApp Business, and anywhere else you sell or communicate with buyers.
“Without eDesk, it would not be possible to provide the level of support that Amazon, eBay and, most importantly, our own web customers expect from us.”
James Sonley
Sales Director, RightDeals
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”
Alan Mullen
Customer Services Manager, Superdry
“I couldn’t even imagine the pain of having to log into separate eBay, Amazon and website accounts to manage customer queries.”
Dean Rimbault
Customer Service Supervisor, Gardeners Dream
Send and receive messages to and from your all your marketplace customers, manage cases and display order and tracking data across all the 20 different eBay marketplaces & 19 different Amazon marketplaces in a seamlessly connected centralised inbox.
Help your support team stay on top of tickets by consolidating data from all your eBay & Amazon marketplaces and various other channels so they can easily prioritise tickets and respond to customer queries quicker.
Receiving that crushing email notifying you that Amazon has placed your seller account under review because of your AHR is a nightmare. eDesk is just what the doctor ordered when it comes to complying with Amazon’s terms, SLAs, policies and applicable laws to avoid account deactivation.
Does your support team only speak one language? No problem. Scaling your Amazon business internationally can be difficult without a multilingual support team, so we made it easy.
The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your business and scale support in international markets with eDesk’s Auto-translation feature.
Get great reviews without lifting a finger – no more manual clicking per order.
eDesk Outreach uses the Amazon feedback software system behind the Request a Review feature in Seller Central, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
Not only does eDesk natively integrate with Amazon, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralizes all of your customer support queries from all your channels in one place.
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