You don’t have to take our word for it.

We figured that you’re probably curious about how it all works, so we’ve made it easier for you to learn about what eDesk has to offer— at your own pace.

See how it works

Sit back and learn

Let our Product Specialist tell you about eDesk and the difference it can make to your business.

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Using a helpdesk

1 in every 8 online sales leads to a customer query. In this video Danie explains how eDesk unleashes support team’s superpowers by allowing them to answer support tickets in a fraction of the time.

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Introducing eDesk’s mailbox and AI features

Customer queries from all your marketplaces, webstores, and social channels are all centralized in eDesk. Take a tour of it with Clodagh and see how eDesk's smart A.I. makes it easy to respond in a single click.

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Introducing eDesk Insights

eDesk reveals the insights you need to assess and improve your team’s effectiveness and your sales performance. Take a tour with Clodagh.

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How eDesk simplifies eCommerce support

Callum shares how eDesk’s unique features, such as automated invoice generation and auto-translate, enable support agents to respond to customer queries in a fraction of the time.

Look inside eDesk

View some short videos of eDesk in action. Meet the mailbox, and the eDesk features that will set your team up for success.

What is eDesk?
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What is eDesk? 🤔

Hint: It’s an eCommerce Helpdesk.

The eDesk Mailbox
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The eDesk Mailbox

Organize your customer support.

Reporting
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Team & Business Reporting

Plan and improve team performance.

Replying to tickets
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Replying to Tickets

Reply with all the context at hand.

Smart Tools
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Automating workflows with Smart Tools

Hello automation, goodbye repetitive work!

Fast templates
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Responding faster with Templates

Breeze through repetitive questions with templates.

See how it works

Ready when you are 😁

If you like what you see— let’s dive straight in.
Start your free trial or book a slot to learn the ropes with one of our eDesk specialists.