Faster, smarter customer support for eCommerce — eDesk

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Exceptional eCommerce Customer Support. Driven by Intelligent Customer Engagement.

Pre-sales support

Help Shoppers Buy with Confidence. eDesk makes it easy to answer product questions fast—using your inventory, pricing, and knowledge base—so you can close more sales.

Simplify support

Give your team a single place to handle every customer message—complete with order details, product info, pricing, and shipping updates.

Build loyalty

Delight your customers with speedy accurate replies. Empower your agents to deliver great support instantly

Empowering teams to deliver top tier support and drive sales.

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Seamless, Intelligent, and Scalable Support with eDesk AI

We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.

AI Automations

Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.

Smart Reply

Deliver quick, accurate answers for seamless customer communication.

AI Chatbot

Offer 24/7 real-time, automated support for uninterrupted service.

AI Automations

Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.

Customize without Compromise

We built eDesk customer support software to help eCommerce sellers grow—by engaging customers before the sale, simplifying support and building loyalty with every interaction.

Smart Inbox

Smart Inbox uses AI to group similar tickets, helping your team respond faster

eDesk AI

Achieve 4x improved productivity with next generation AI-driven & rule-based automations

AI Chatbot

Built for eCommerce, our AI chatbot can answer queries on products, orders and much more

Customer View

Quickly access customer order and conversation history within the customer view and ticket

Pre-sales

Turn conversations into conversions with Pre-sales mailbox and Pre-sales dashboard.

Measure

Powerful built-in reports provide insights into key metrics for support, customers, products, and sales

Reviews

Enhance brand reputation with automated review requests and management of negative feedback

Knowledge Base

Reduce customer queries by up to 30% with Knowledge Base articles published on your website

eCommerce Support That Scales With You

e-commerce

Reduced customer response times by 10.3% with eDesk

retail

Improved customer response times by 38% with eDesk

marketplace

Reduced response times significantly with eDesk's AI Chatbot

marketplace

Grew marketplaces by 45% & improved SLA times with eDesk

Seamless Support Across 300+ leading apps– Wherever You Sell, We Connect!

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Real Stories, Real Impact

See success stories

How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%

Brandon Beckham

eCommerce Support Specialist

See how eDesk's AI Chatbot answers 70%+ of WaveSpa's customer queries in an instant

Tom Jeffrey

Creative Director & Co-Founder

See success stories

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Streamline and optimize your entire support operation

Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.

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