Service clientèle du commerce électronique : guide ultime 2022
Les entreprises qui vendent sur plusieurs plateformes en 2022 ont une chose en commun : elles comprennent toutes qu’un service clientèle de premier ordre
Moderator, VP Marketing, eDesk
Director Product Management and Technology, Amazon Multi-Channel Fulfillment
Senior Product Manager, ChannelAdvisor
Head of Product, eDesk
For most eCommerce retailers, adopting a multi-channel strategy is one of the most effective ways to grow their business. However, expanding online businesses across other channels and/or geographies is challenging, especially when you can’t apply the same setup across channels and fulfillment is fragmented. Core to successfully scaling will be maintaining a great customer experience whilst navigating all these new changes.
On Thursday 3rd March 2022, our team of expert panelists from Amazon Multi-Channel Fulfillment, ChannelAdvisor, and eDesk took a deep dive into what’s needed to simplify growth complexity without compromising on providing an extraordinary customer experience.
Topics we discuss included;
Les entreprises qui vendent sur plusieurs plateformes en 2022 ont une chose en commun : elles comprennent toutes qu’un service clientèle de premier ordre
[Infographic] Why online sellers need extraordinary multichannel customer experiences
For most online retailers, adopting a multichannel eCommerce strategy is one of the most effective ways to grow their business. However, expanding online businesses across
Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from
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