Powered by AI, eDesk connects to your webstore and everywhere you sell – brings together everything you need to make customer support simpler and more cost-effective.
Our help desk powers support for thousands of eCommerce businesses worldwide
Centralize all of your support and share it across your team
Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.
Automate more than you ever thought possible
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
Utilize Live Chat for higher conversions and more sales
Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.
Save agent and shopper time with a 360° view of customers
Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.
Stay on top of key support metrics and trends
Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Speak your customers’ language, even if it’s not your native one
Our auto-translation automation allows you to communicate confidently with your customers and expand into new markets.
14-day trial | No credit card required | Guided setup
Smart inbox
Deliver extraordinary service faster with our Smart Inbox, which automatically groups, prioritises and assigns incoming tickets so your team never has to.
No setup. No tags. No filters. No headaches.
Customer view
With the full context of your shoppers’ order and conversation history, your support agents can exceed expectations with communications uniquely tailored to their circumstances, in a fraction of the time.
Automations
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our built in automations, so you can focus on growing your business.
Live chat
Add a fast and professional chat widget to your storefront to engage with customers instantly from your site. Be there when your customers need you – or even before – to maximize satisfaction and encourage sales.
Additional features such as Self-Service Links and Automatic Replies ensure your customers are empowered to find solutions and never feel out of touch.
Outreach
No matter where you sell, positive reviews increase conversions and generate more sales. Outreach makes it super simple to generate these using smart, selective feedback requests that resonate with your happy customers. All on auto-pilot.
Insights
Simple, built-in metrics that show connections between query type, your support team, customers, products, sales and more.
We’ve made insights easy to measure and easy to share to help empower your business planning.
Talk
Enable your agents to be ready to serve fast and accurately, with purchase history, ticket and customer details, and the ability to add notes and tags for every call they handle. Any issue, simple or complex, can be handled with confidence, efficiency and a human touch.
When it comes to native eCommerce integrations, eDesk offers an unparalleled marketplace coverage of 200+ channels, to ensure you can integrate with the tools you’re already using – and the ones you plan to.
Get a feel for how it all works at your own pace.
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales.
Right Deals UK
Reduces our average handling times by 84%.
Suzuki
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
eDesk Helpdesk is a phenomenal product. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boot & Clothing Company
From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.
SuperDry
eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.
Carparts.com
Removes 2 hours per day per person on my team.
Generator Mart
eDesk streamlines our customer support, which means we meet our SLAs – I increased my return on ad spend by 10x in month one alone.
MyBoatStore
Customer support team
All of the customer data, order data and integrated channels that your team support on, in one centralized location and login. Your support team will be able to simplify and automate their flows, collaborate easily and efficiently – allowing them more time to provide a personalized service that creates loyal customers for life.
eCommerce manager
eDesk can provide a wealth of data that allows eCommerce managers to see which products are most popular with their customers and which products create the most support queries, as well as changes in demand of busy periods to better prepare their processes.
This valuable data allows the store to be optimized to better suit the customer base, adapt to seasonality, as well as saving time and profits on problematic products.
Sales
Sales teams benefit from our Live Chat prompt and segmentation automation features to increase sales opportunities by engaging web store visitors at the peak of their buying journey, or encouraging them with special offers and codes.
Whether it’s before, during or after a sale – better customer support means a better experience, which leads to repeat customers and reoccurring revenue.
CEO/COO/Owners
Research shows customer-centric companies were 60% more profitable than those not focused on the customer.
Utilizing eDesk’s features and insights, CEOs can prioritize customer experience, create reoccurring revenue from customer retention, successfully scale for peak times and future growth, and ensure their employees have the tools and data they need to succeed.
All of these factors can help increase revenue and reduce expenses to earn higher profitability.
Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.
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14-day trial • No credit card required • Guided setup
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