Evaluate. Act. Resolve

The high-performance helpdesk
for online sellers

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No credit card required.
 

Smarter
Evaluation

eDesk centralizes your support into one manageable location. Native integrations and smart features ensure that customer, product, order and shipping details are matched with incoming communications. Dynamic dashboards give you instant visibility on any aspect of your performance.

 

Faster
Action

Act instantly, with all relevant customer information in a single view. Route tickets to those best equipped to respond and resolve. Use A.I. to predict the right response, while templates and autoresponders ensure you hit marketplace SLA's.

 

eCommerce
Resolution

eDesk is purpose-built for online sellers.
Combining all your selling and support connections, eDesk layers the smart features eCommerce needs to go from ticket to resolution in half the time.

Rich integrations

Smart, connected and one of a kind

Only eDesk natively integrates with all the marketplaces and channels you sell on, plus all leading shopping carts, fulfillment and inventory software and social channels.

What Our Customers Say

Chris Simple Tire
Chris Carder
Support Manager
Simple Tire Logo
eDesk by xSellco helps our customer support team respond to every message in seconds making us more efficient.
rebecca
Rebecca Buckley
Customer Service Manager
Domu Logo
We’d definitely recommend eDesk. It gives you a centralized view of every aspect of the team performance and allows you to plan and prepare for peak seasons.
     

Evaluate. Act. Resolve.

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