The All-In-One
Help Desk for eCommerce.

eDesk is the customer service help desk software that unifies all your queries, orders and customer info into one single view. Deliver stunningly fast support across all channels. Drive growth and loyalty through proactive messaging, reviews and insights.
Connect easily with your existing eCommerce tools and systems.

No credit card required  | Guided setup  | 14 day free trial

All your customer support, all in one place

Fully integrated tickets, customer and order data from wherever you sell. Browse our 250+ native integrations.

Helping merchants big and small

We’re trusted by thousands of retailers and brands around the world to power millions of customer support conversations every year. Explore customer success stories.

eDesk

Take a step-by-step, interactive tour through the #1 help desk built exclusively for online sellers

Free 14-day trial and 1-to-1 demo also available

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Multichannel messages, in one place

Increase customer satisfaction by resolving queries quicker with a dashboard view of all your customer conversations and their related order details.

Customer Service Software 1x mailbox varied marketplaces

Help your team help your buyers

Increase productivity by enabling teams to easily collaborate and share information and expertise quickly and accurately.

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1x AI suggestion webstore

Taking care of business

Operate more efficiently without compromising service by automating routine tasks and translations.

All the data, just the ticket

Scale support and make more informed business decisions as your business expands with product, channel, and agent performance insights.

Team-Insights

News and insights

How to sell on Rakuten PriceMinister cover

How to sell on Rakuten PriceMinister

Selling via Rakuten France can help grow your eCommerce business immensely; find out how to become a Rakuten seller, and get all the information you’ll need to sign up and keep customers happy, no matter where you sell.

Read more
How to sell on Decathlon cover

How to sell on Decathlon

Should you become a Decathlon seller? The answer is yes if you want your sporting goods business to grow – find out the steps you need to take to become a Decathlon seller

Read more
How to sell on Rakuten PriceMinister cover

How to sell on Rakuten PriceMinister

Selling via Rakuten France can help grow your eCommerce business immensely; find out how to become a Rakuten seller, and get all the information you’ll need to sign up and keep customers happy, no matter where you sell.

Read more
How to sell on Decathlon cover

How to sell on Decathlon

Should you become a Decathlon seller? The answer is yes if you want your sporting goods business to grow – find out the steps you need to take to become a Decathlon seller

Read more

"We love eDesk because it saves us so much time.
We have reduced average customer response times by 84%."

Natalie Goddard, Suzuki 

How eDesk helped Cymax Group centralise multichannel customer support

eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.

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How eDesk helped Q-Parts24 to drive and scale their business

eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.

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Discover how CarParts.com improved customer response times using eDesk

Discover How CarParts.com Improved Customer Response Times By 10.2% Using eDesk

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