Ann O'Sullivan
September 10, 2024
Supporting $20BN+ annual eCommerce sales worldwide for sellers large and small
No more tab switching or add ons. eDesk provides a unified inbox that consolidates queries from all your sales and communications channels.
Associate each message with the full customer and order history, across every channel. Deploy personalization at scale by automatically using personal data in responses.
Nurture team performance and customers satisfaction with AI-powered automations that lead to rapid, personalized responses, 24/7.
Address customer questions comprehensively and rapidly, first time, by loop in and tracking responses from colleagues.
Get up-to-the minute reports on all aspects of your customer operations to make better decisions on resource, channel and product management.
The Feedback module lets you automate review requests to happy customers, making sure you achieve the highest volume of 5-star reviews to grow faster and scale more profitably.
No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.
Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.
Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.
A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.
eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.
Resolve up to 70% of web sales and service queries 24/7. Built for eCommerce, our AI chatbot can answer queries on products, orders and much more.
Olya Mironova
Irene Epp
Service Delivery Manager, Pertemba Global
eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions; ensuring you can efficiently scale your eCommerce operations.
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Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
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