Automate 65% of your eCommerce support with one AI Agent.
eDesk's AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.
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Supporting $25+ billion in eCommerce sales annually
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Exceptional eCommerce Customer Support. Driven by Intelligent Customer Engagement.
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One AI Agent.
Every Channel.
Automate up to 65% of customer support across every ecommerce platform you sell on all from a single mailbox. Your customers get fast, accurate, personalized answers on their channel of choice. You get time back to focus on growth, not tickets.
Explore eDesk
See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
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Explore eDesk
Seamless, Intelligent, and Scalable Support with eDesk AI
We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.
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Customize without Compromise
We built eDesk customer support software to help eCommerce sellers grow—by engaging customers before the sale, simplifying support and building loyalty with every interaction.
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AI Agent
Achieve 4x improved productivity with next generation AI-driven & rule-based automations
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Chatbot
Built for eCommerce, our chatbot can answer queries on products, orders and much more
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Pre-sales
Turn conversations into conversions with Pre-sales mailbox and Pre-sales dashboard.
Reporting
Powerful built-in reports provide insights into key metrics for support, customers, products, and sales
Feedback
Enhance brand reputation with automated review requests and management of negative feedback
Knowledge Base
Reduce customer queries by up to 30% with Knowledge Base articles published on your website
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eCommerce Support That Scales With You
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Real Stories, Real Impact
How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%
Read story)
Brandon BeckhameCommerce Support Specialist)
See how eDesk's AI Chatbot answers 70%+ of WaveSpa's customer queries in an instant
Read story)
Tom JeffreyCreative Director & Co-Founder)
40%Increase in Sales
With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape.
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Prabhat RaiCo-Founder)
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The tickets are automatically translated in their inboxes and auto-translated responses go back to our customers.
Read story38%reduction in response time
The tickets are automatically translated in their inboxes and auto-translated responses go back to our customers.
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Susie WaghornHead of Customer Service)
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