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The eCommerce Expansion Experience

A guide to launching onto new marketplaces, growing your business without compromising customer support

You’ve built an online retail business, and mastered the basics, and now you’re ready to explore the opportunities in online marketplaces.

But before you expand into new territory, there are a few key points that will affect your business to consider. Asking the right questions now will help you plan for growth and achieve your goals.

eCommerce Marketplace expert Whitney Mayfield from Mirakl, and Customer Support Technology expert Gareth Cummings from eDesk, discuss the best ways to evaluate, select, and launch successfully on new marketplaces.

Learn how to:

  • Make strategic marketplace expansion choices 
  • Ensure competitiveness on new marketplaces
  • Maintain world class customer support as you grow
  • Simplify global marketplace adoption
  • Support international customers in their language


Whitney Mayfield - Mirakl

Whitney Mayfield

Manager, Marketplace Business Development, Mirakl, The Marketplace Company

Gareth Cummings CTO eDesk

Gareth Cummings

CTO, eDesk



Malachy Callan

Growth Marketing Director, eDesk

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