The Kaufhaus des Westens, usually abbreviated to KaDeWe, is an iconic German department store that is the second-largest department store in Europe. Its online marketplace sells designer clothing, beauty and wellness products, food, homeware, and more.
How does KaDeWe work with eDesk?
Once you connect your KaDeWe to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect KaDeWe to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the KaDeWe app?
Connecting your KaDeWe account to eDesk will allow you to see all your buyer messages from that KaDeWe account directly in your eDesk Mailbox.
You will also see the relevant KaDeWe customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on KaDeWe will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and KaDeWe channel reporting
Built in auto replies
Manage your KaDeWe marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates