The All-in-One Help Desk for eCommerce
Discover our other products

Repricer
Maximize profits and sales on Amazon

FeedbackExpress
Attract more reviews wherever you sell
Deliver extraordinary service faster with our Smart Inbox, which automatically groups, prioritises and assigns incoming tickets so your team never has to.
No setup. No tags. No filters. No hands.
With generic email and help desk solutions you can often spend precious hours creating tags and filters to organise tickets for your team – but we eliminate all that. Our Smart Inbox uses AI to group similar tickets together so your team can get through them faster.
Faster Responses
With Smart Inbox—common queries are grouped together, meaning you can tackle them together, saving you time and resources.
Team Friendly
In larger support teams, ticket types are often delegated. Do you have an agent or team that solely deals with refunds or shipping issues? With Smart Inbox, support agents can focus on a single ticket type and knock them all out with zero distractions.
AI Responses
With Smart Inbox, you can effortlessly resolve those familiar issues in one click with intelligently pre-written responses. Spend less time writing the same replies over & over again with a new cutting edge workflow.
Our AI powered automation tools streamline customer support and delivery of business insights so you can focus on selling more and realising your growth potential.
Easily meet your SLAs and deliver seriously extraordinary customer support for all your sales channels from within one intuitive dashboard.
Send personalised responses to common customer queries in a single click. Our AI tools analyse customer queries and automatically suggest responses so you can reply in seconds.
Meet customer expectations for speedy responses, even during peak support times or out of office hours, with automated responses that ensure they’re never left waiting.
Respond to queries in two clicks with our customisable message templates and Snippets, which prompt agents with key transaction details so they can quickly personalise replies.
Our automatic translation functionality helps you scale your business internationally without the need for multilingual agents, by enabling your team to communicate in every language.
See all supporting order information for every customer query by linking your eCommerce logistics and management platforms to your eDesk account.
Everything you need to keep your team and tickets organised
Meet customer expectations for fast resolutions, your own response time targets and maintain SLAs by prioritising your messages by time left to respond.
Avoid duplicating work with alerts when more than one support agent is dealing with the same customer query no matter which channels they originate from.
Limit access to specific data, sensitive information and functionality by controlling individual user roles permission.
Remove the need for agents to log in to your stores to manage support, and control the level of information that is accessible to your team within their dashboard view.
We consolidate data from over 250 marketplace, webstore, communications, social media and logistics channels – more than any other customer support software provider – so you can access end-to-end order data at the click of a button.
Want monthly eCommerce tips, trends and news direct to your inbox?
The All-in-One Help Desk for eCommerce
Maximize profits and sales on Amazon
Attract more reviews wherever you sell
Choose your language
© eDesk 2022, All rights reserved.
Cookie | Duration | Description |
---|---|---|
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
elementor | never | This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time. |
JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
Cookie | Duration | Description |
---|---|---|
_calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Cookie | Duration | Description |
---|---|---|
__hstc | 1 year 24 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
hubspotutk | 1 year 24 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
---|---|---|
NID | 6 months | NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. |
Cookie | Duration | Description |
---|---|---|
GetLocalTimeZone | session | No description |
m | 2 years | No description available. |
ppwp_wp_session | 30 minutes | No description |
wp-wpml_current_language | session | No description available. |