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We took 142 clicks,
 and made them into one

With generic email and help desk solutions you can often spend precious hours creating tags and filters to organise tickets for your team – but we eliminate all that. Our Smart Inbox uses AI to group similar tickets together so your team can get through them faster.

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All your multichannel messages, in just one place

With Smart Inbox, common queries are grouped together, meaning you can tackle them together, saving you time and resources. You can effortlessly resolve those familiar issues in one click with intelligently pre-written responses. Spend less time writing the same replies over & over again with a new cutting edge workflow.

Streamline workflows, save time

Meet customer expectations for fast resolutions, your own response time targets and maintain SLAs by prioritising your messages by time left to respond. Avoid duplicating work with alerts when more than one support agent is dealing with the same customer query no matter which channels they originate from. Remove the need for agents to log in to your stores to manage support, and control the level of information that is accessible to your team within their dashboard view.

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14-day trial | No credit card required | Safe Mode Safe Mode allows you explore eDesk features without affecting your current support process.

Integrate your entire tech stack without any pricey add-ons

eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions; ensuring you can efficiently scale your eCommerce operations.

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The best customer based system we’ve ever had!eDesk gives what we want. The messaging system is very easy to use. I love the idea that you can set the system to automatically assign people in tickets. The email composition is very easy and the filters are awesome! Plus, the eDesk team is easy to be communicated. 🙂 Thank you very much!
Edgardo Amar | June 2017
Results using eDesk
Improved efficiency through automated ticket assignment boosts productivity and customer satisfaction.

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

  • Connecting a channel won’t interrupt your current processes
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  • Simple setup with assisted onboarding
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14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

  • Test out viewing and responding to queries
  • Get a full scope of what features and insights are available
  • Get familiar with the product to make your setup a breeze
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Self serve product tour

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

  • 1-to-1 personalized discussion with our product experts
  • Address individual team or business issues
  • Discuss any questions around integrations or setup
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eDesk live demo

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

  • A quick tour of the eDesk mailbox
  • Demonstration of efficiency-boosting AI features
  • A look at ticket view with all customer & order details

Go from chaos to
calm with eDesk

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14-day trial | No credit card required | Safe Mode Safe Mode allows you explore eDesk features without affecting your current support process.
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The All-in-One Help Desk for eCommerce

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