"eDesk has had a transformative impact on client growth and customer satisfaction by streamlining communications across multiple channels, enhancing response efficiency, and ensuring customer interactions are both quick and personalized."
Ilona Medová
Growth Manager
All your multichannel messages, in just one place
With Smart Inbox, common queries are grouped together, meaning you can tackle them together, saving you time and resources. You can effortlessly resolve those familiar issues in one click with intelligently pre-written responses. Spend less time writing the same replies over & over again with a new cutting edge workflow.
Streamline workflows, save time
Meet customer expectations for fast resolutions, your own response time targets and maintain SLAs by prioritising your messages by time left to respond. Avoid duplicating work with alerts when more than one support agent is dealing with the same customer query no matter which channels they originate from. Remove the need for agents to log in to your stores to manage support, and control the level of information that is accessible to your team within their dashboard view.
Seamless Support Across 300+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 300+ leading apps
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See how eDesk can improve your CX, your way
Streamline and optimize your entire support operation
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