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With generic email and help desk solutions you can often spend precious hours creating tags and filters to organise tickets for your team – but we eliminate all that. Our Smart Inbox uses AI to group similar tickets together so your team can get through them faster.
Meet customer expectations for fast resolutions, your own response time targets and maintain SLAs by prioritising your messages by time left to respond. Avoid duplicating work with alerts when more than one support agent is dealing with the same customer query no matter which channels they originate from. Remove the need for agents to log in to your stores to manage support, and control the level of information that is accessible to your team within their dashboard view.
eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions; ensuring you can efficiently scale your eCommerce operations.
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Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
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