The All-in-One Help Desk for eCommerce
Deliver extraordinary service faster with our Smart Inbox, which automatically groups, prioritises and assigns incoming tickets so your team never has to.
No setup. No tags. No filters. No hands.
With generic email and help desk solutions you can often spend precious hours creating tags and filters to organise tickets for your team – but we eliminate all that. Our Smart Inbox uses AI to group similar tickets together so your team can get through them faster.
With Smart Inbox—common queries are grouped together, meaning you can tackle them together, saving you time and resources.
In larger support teams, ticket types are often delegated. Do you have an agent or team that solely deals with refunds or shipping issues? With Smart Inbox, support agents can focus on a single ticket type and knock them all out with zero distractions.
With Smart Inbox, you can effortlessly resolve those familiar issues in one click with intelligently pre-written responses. Spend less time writing the same replies over & over again with a new cutting edge workflow.
Our AI powered automation tools streamline customer support and delivery of business insights so you can focus on selling more and realising your growth potential.
Everything you need to keep your team and tickets organised
We consolidate data from over 250 marketplace, webstore, communications, social media and logistics channels – more than any other customer support software provider – so you can access end-to-end order data at the click of a button.
Try the smarter way to do eCommerce support today.