eDesk is the customer support software that unifies all your queries, order and customer information into one single view. Deliver stunningly fast support across all channels. Drive growth and loyalty through proactive messaging, reviews and insights. Connect easily with your existing eCommerce tools and systems.
Streamline your service with our award-winning Smart Inbox
Increase customer satisfaction by resolving queries five times faster with a dashboard view of all your customer conversations and their related order details.
No setup, no tags, no hands
With general help desks, you can often spend precious hours creating tags and filters to organize tickets for your team, but eDesk eliminates it all for you.
Smart Inbox combines rich order data and query types to smartly group similar tickets together so your team can focus and get through them faster.
Personalized Auto-responders
Give your customers timely responses even out of hours with customizable auto-responders. Close tickets automatically using rules to resolve routine issues and common queries.
Magic AI responses, and Snippets
Resolve common issues in one click with AI-generated replies.
Easily insert customer name, order details, delivery address and more, all without having to copy and paste or look the information up.
Leverage your team’s skills
Automatically assign incoming tickets to the right agent or team, with powerful filtering, labelling and rules, so they can focus on what matters the most: delighting your customers.
Engage with more customers, proactively
Maximise your sales opportunities by engaging web store visitors at the peak of their buying journey, with eDesk Live Chat.
Let customers get answers without getting in touch
Increase sales and reduce chat tasks for your support team by preemptively providing links to information that your web store visitors might find useful.
Turn every positive customer interaction into great reviews
Whether you sell on webstores, marketplaces, or social media, shoppers are checking your online reviews before making a decision to buy.
Boost your reputation, save hours of work and make more sales, by automating your review requests with eDesk Feedback.
Natively integrate your customer support software with over 250 marketplaces, web stores, social media and fulfillment channels.
Our unparalleled marketplace coverage ensures your business can expand and increase sales, without compromising customer service.
Natalie Goddard, Suzuki
26th June 2025
10am EDT | 3pm IST/BST | 4pm CEST
eDesk
Webinar
