Webinars and Events

Insight and guidance from our expert team

Upcoming (6)

Onboarding an AI Agent: Live Demo
eCommerce

Onboarding an AI Agent: Live Demo

Join eDesk August 19th to see how leading eCommerce brands are onboarding an AI Agent and automating 30%+ of their support tickets across all their channels.

eDesk at e-Scale 2026, Paris
eCommerce

eDesk at e-Scale 2026, Paris

Join eDesk in Paris on 24th September at e-Scale 2026. Connect with eCommerce brands, e-tailers, and multichannel sellers in a premium, business-first format built for real conversations.

eDesk in London at Base's Meet Up, Scale Up
eCommerce

eDesk in London at Base's Meet Up, Scale Up

Join eDesk in London on 17th September at Base's Meet Up, Scale Up. Connect with eCommerce brands, Base partners, and multichannel sellers as they look for smarter ways to scale customer support.

eDesk at Walmart Marketplace Seller Summit, San Diego
eCommerce

eDesk at Walmart Marketplace Seller Summit, San Diego

Join eDesk in San Diego from 1st to 3rd September at Let's Grow! 2026, the Walmart Marketplace Seller Summit. Connect with Walmart sellers, solution providers, and Marketplace teams as they map out strategies for the season ahead.

Meet eDesk at Seller Growth Summit 2026
eCommerce

Meet eDesk at Seller Growth Summit 2026

Join eDesk in New York on 16th July at Seller Growth Summit 2026. Connect with Amazon sellers, marketplace experts, and eCommerce operators as they gear up to scale smarter ahead of peak season.

An Exclusive Evening with eDesk & Amazon IE
eCommerce

An Exclusive Evening with eDesk & Amazon IE

If you're thinking about selling on Amazon, this is direct access to the people who can help you grow.

Past Webinars (23)

eDesk at ChannelX World 2026 in London
eCommerce

eDesk at ChannelX World 2026 in London

Join eDesk in London on 17th June at ChannelX World 2026. Connect with eCommerce leaders, marketplace experts, and retail innovators as the industry prepares for the busiest trading periods of the year.

Meet eDesk at eCommerce Day 2026 Germany

Meet eDesk at eCommerce Day 2026 Germany

Join us at eCommerce Day 2026 in Germany on 11th June. Discover how leading eComm brands are transforming customer support with AI-powered helpdesk software.

Mastering Marketplace Expansion with ChannelEngine x Walmart Marketplace

Mastering Marketplace Expansion with ChannelEngine x Walmart Marketplace

Join eDesk, Walmart Marketplace, and ChannelEngine for a fireside chat on how leading brands are mastering marketplace expansion using the right integrations and scalable support strategies.

Meet eDesk at eComm Live Belfast 2026

Meet eDesk at eComm Live Belfast 2026

eDesk is heading to eComm Live Belfast 2026 on 28–29 April. Meet us there to see how eCommerce brands use eDesk to centralise support, automate repetitive tickets, and turn faster Pre-sales responses into more sales.

Mastering Amazon: Strategies for Scaling Your Marketplace Sales

Mastering Amazon: Strategies for Scaling Your Marketplace Sales

This session is designed for eCommerce sellers who are ready to move beyond “how do we grow?” to “how do we scale efficiently and sustainably?” on Amazon

Elevating Customer Experience with AI-Powered eCommerce Support
eCommerce

Elevating Customer Experience with AI-Powered eCommerce Support

Discover how AI is transforming eCommerce customer support from automating repetitive queries to helping teams respond faster and more efficiently. Learn how the right AI tools can streamline support operations and improve customer experiences without disrupting your workflows.

LinkedIn Live: AI Agents in eCommerce Support

LinkedIn Live: AI Agents in eCommerce Support

From implementing AI Agents for eCommerce businesses, we've seen clear patterns emerge, and what separates the sellers seeing efficiency and revenue gains from those whose customers are rage-clicking the "talk to a human" button.

eDesk at TikTok Shop Connect in London
eCommerce

eDesk at TikTok Shop Connect in London

We’re excited to share that eDesk is joining TikTok Shop Connect, hosted by eCommerce Nurse. This event is designed to help sellers and brands grow on TikTok Shop with practical insights, real examples, and community-led learnings.

eDesk is headed to Watson Weekend Live at NRF 2026
eCommerce

eDesk is headed to Watson Weekend Live at NRF 2026

We’re excited to share that eDesk is joining this year’s Watson Weekend Live, taking place at one of New York’s most unique performance spaces, The Asylum NYC. It’s bold, intimate, and built for the kind of authentic, high-impact conversations this event is known for.

Join eDesk at the TikTok Sellers Summit
eCommerce

Join eDesk at the TikTok Sellers Summit

Join Darren Heaphy, our VP of Product, for “From Trends to Transaction: How TikTok Drives Real-Time, Shoppable Content”

eDesk at the UK Walmart Seller Summit 2025
eCommerce

eDesk at the UK Walmart Seller Summit 2025

We’re proud to be a Bronze Sponsor at the UK Walmart Seller Summit — the must-attend event for sellers, solution providers, and industry leaders.

AI to ROI: An Exclusive Evening of Cocktails, Conversations & eCommerce
eCommerce

AI to ROI: An Exclusive Evening of Cocktails, Conversations & eCommerce

Step into an intimate setting for a private cocktail tasting, chef-curated canapés, and unfiltered conversations about scaling eCommerce support with AI.

eDesk at the B&Q Marketplace Conference 2025
eCommerce

eDesk at the B&Q Marketplace Conference 2025

We’re excited to be part of the B&Q Marketplace Conference 2025—a day where sellers, innovators, and the B&Q team come together to share ideas, swap stories, and explore new ways to grow.

Meet the team at Amazon Accelerate 2025
eCommerce

Meet the team at Amazon Accelerate 2025

eDesk is excited to be part of Amazon Accelerate 2025 — Amazon’s premier annual event for sellers to connect, learn, and unlock new opportunities for growth.

How eDesk Pre-sales Became Vintage Honey Pots' & Wave Global's Support Advantage
eCommerce

How eDesk Pre-sales Became Vintage Honey Pots' & Wave Global's Support Advantage

Turn every pre-sale question into faster sales. Discover how rapid pre-sales responses create buyer confidence, drive marketplace growth, and encourage purchases with eDesk Pre-sales.

CX Bootcamp: Tactics to Automate Feedback Requests That Boost Brand Reputation
eCommerce

CX Bootcamp: Tactics to Automate Feedback Requests That Boost Brand Reputation

In the realm of eCommerce, building trust and growing your customer base are paramount for success. As the holiday season approaches, it’s crucial to leverage every opportunity to enhance your brand reputation – Afterall satisfied customers are more likely to become loyal advocates.

The eCommerce Expansion Experience
eCommerce

The eCommerce Expansion Experience

You’ve built an online retail business, and mastered the basics, and now you’re ready to explore the opportunities in online marketplaces. But before you expand into new territory, there are a few key points

Automation: The Secret Weapon to Maximize Amazon Prime Day Profits
eCommerce

Automation: The Secret Weapon to Maximize Amazon Prime Day Profits

Amazon Prime Day is poised to break records again in 2023. This 2-day, revenue generating extravaganza is a sure-fire way to generate revenue quickly. However, this influx in sales also comes with its own set of challenges

How to provide an extraordinary multi-channel customer experience
eCommerce

How to provide an extraordinary multi-channel customer experience

For most eCommerce retailers, adopting a multi-channel strategy is one of the most effective ways to grow their business. However, expanding online businesses across other channels and/or geographies is challenging,

CX Bootcamp: Strategies to Use AI Automations to Save Time Without Compromising Quality
eCommerce

CX Bootcamp: Strategies to Use AI Automations to Save Time Without Compromising Quality

Having an efficient customer support team has always been important during the holiday period. But with inflation adding stress on the bottom line, rising customer expectations of instant support, and record-breaking volumes of queries

Boosting customer loyalty in challenging times: How automation and personalization play a role
eCommerce

Boosting customer loyalty in challenging times: How automation and personalization play a role

With the Holiday season well and truly upon us, eCommerce businesses are gearing up for the inevitable surge in return requests and escalated ticket volumes in general. Navigating this seasonal influx is pivotal for ensuring a positive customer experience

CX Bootcamp- Tactics for Mastering a Stress-Free Returns Process this Holiday Season
eCommerce

CX Bootcamp- Tactics for Mastering a Stress-Free Returns Process this Holiday Season

With the Holiday season well and truly upon us, eCommerce businesses are gearing up for the inevitable surge in return requests and escalated ticket volumes in general. Navigating this seasonal influx is pivotal for ensuring a positive customer experience

Unlock Auto Parts eCommerce Growth in 2025
eCommerce

Unlock Auto Parts eCommerce Growth in 2025

The Auto Parts eCommerce event brings together industry leaders from Reliable Aftermarket Parts, MicksGarage.ie, Optiseller, Autofixa, and eDesk to explore how AI-driven solutions, automation, and advanced technologies are reshaping the future of the industry in 2025.