Elevate your customer service level by adding voice support to your webstore and enable your support agents to talk through complex issues with confidence and efficiency.
Enable your agents to be ready to serve fast and accurately, with purchase history, ticket and customer details, and the ability to add notes and tags for every call they handle.
Consolidate your phone support with all other channels in one place, so you keep track of every customer interaction, with a single source of truth.
Empower your team with the calling features they need to resolve customer issues, rapidly and in real-time.
A standard and warm welcome message to greet every caller.
Save time and resources by creating tickets automatically.
Route calls to your team with our round-robin ring strategy.
In case your callers can’t reach your team, our voicemail feature ensures their messages are saved in eDesk.
Get a local, tool-free or international phone number and help your customers reach your support team easily.
All calls are tracked via tickets in the eDesk mailbox, so you have a full perspective on what needs action.
Agents have the flexibility to set their status and work efficiently across multiple support channels.
Get your phone number, set your users permission and add phone support to your store in under 5 minutes.
Add voice menu, call recording, call transfer, and other advanced call center features with our Aircall integration.
We’re trusted by thousands of customers around the world to power billions of conversations – and dollars of transactions – every year.
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