The context your agents need, from the first ringtone
Enable your agents to be ready to serve fast and accurately, with purchase history, ticket and customer details, and the ability to add notes and tags for every call they handle.
Quickly and easily offer the personalized service that fosters loyalty, with order and conversation history at your fingertips when handling customer queries.
Handle calls, emails and chats, from one eCommerce-focused help desk
Consolidate your phone support with all other channels in one place, so you keep track of every customer interaction, with a single source of truth.
The voice solution to deliver fast and accurate customer service
Empower your team with the calling features they need to resolve customer issues, rapidly and in real-time.
Greeting messaging
A standard and warm welcome message to greet every caller.
Automated ticket creation
Save time and resources by creating tickets automatically.
Call routing
Route calls to your team with our round-robin ring strategy.
Voicemail box
In case your callers can’t reach your team, our voicemail feature ensures their messages are saved in eDesk.
Local and International numbers
Get a local or international phone number so your customers can reach your support team easily.
Shared call inbox
All calls are tracked via tickets in the eDesk mailbox, so you have a full perspective on what needs action.
Agent status
Agents have the flexibility to set their status and work efficiently across multiple support channels.
Hassle free set up
Get your phone number, set your users permission and add phone support to your store in under 5 minutes.
Want more?
Add voice menu, call recording, call transfer, and other advanced features with our Aircall integration.
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for Free