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Speak, solve and delight your online shoppers with eDesk Talk

Elevate your customer service level by adding voice support to your webstore and enable your support agents to talk through complex issues with confidence and efficiency.


The context your agents need, from the first ringtone

Enable your agents to be ready to serve fast and accurately, with purchase history, ticket and customer details, and the ability to add notes and tags for every call they handle.

Quickly and easily offer the personalized service that fosters loyalty, with order and conversation history at your fingertips when handling customer queries.


Handle calls, emails and chats, from one eCommerce-focused help desk

Consolidate your phone support with all other channels in one place, so you keep track of every customer interaction, with a single source of truth.


Categorized for efficient organization to aid support agents in locating tickets.


Prioritize tickets to help manage workloads and meet SLAs.

Filtering and Search

Quick searching and filtering of tickets, simplifying issue identification and resolution.

The voice solution to deliver fast and accurate customer service

Empower your team with the calling features they need to resolve customer issues, rapidly and in real-time.

Greeting messaging

A standard and warm welcome message to greet every caller.

Automated ticket creation

Save time and resources by creating tickets automatically.

Call routing

Route calls to your team with our round-robin ring strategy.

Voicemail box

In case your callers can’t reach your team, our voicemail feature ensures their messages are saved in eDesk.

Local & International numbers

Get a local or international phone number so your customers can reach your support team easily.

Shared call inbox

All calls are tracked via tickets in the eDesk mailbox, so you have a full perspective on what needs action.

Agent status

Agents have the flexibility to set their status and work efficiently across multiple support channels.

Hassle free set up

Get your phone number, set your users permission and add phone support to your store in under 5 minutes.

Wan't more?

Add voice menu, call recording, call transfer, and other advanced features with our Aircall integration.

Customize your plan with eDesk Talk

Whether you’re testing out eDesk for the first time, or you’re one of our wonderful customers providing excellent support, see how eDesk Talk can be your omnichanel voice solution

Enhance your customer service with voice support, empowering agents for confident, efficient handling of complex issues.

Ask your product specialist about adding eDesk Talk to your trial or activate in your subscriptions

Have more questions? A member of our team would be happy to talk to you.

Helping merchants, big and small, resolve more than 50 million messages every month