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Learn from the eDesk community's successes
See the only customer support helpdesk designed with your business in mind in action
Let one of our industry experts show you how eDesk can help your business grow
Deliver consistent onbrand customer support across all your webstores
Let customers choose how they get in touch and connect conversation threads in one place
Connect delivery details with orders and message threads alongside your support tickets
Optimise customer service by adding business and logistics insights to your support tickets
Get all ticket and order data in one place
Make customers happier with real time responses
Turn great sales into great reviews
Streamline customer support with our smart tools
View performance trends across your entire business
Learn from the eDesk community's successes
See the only customer support helpdesk designed with your business in mind in action
Let one of our industry experts show you how eDesk can help your business grow
Deliver consistent onbrand customer support across all your webstores
Let customers choose how they get in touch and connect conversation threads in one place
Connect delivery details with orders and message threads alongside your support tickets
Optimise customer service by adding business and logistics insights to your support tickets
Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by …
Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by adding live chat to your …
This article will teach you more about the importance of an effective live chat feature for your brand and some of the best practices you …
Let's look at some WhatsApp statistics and their implications for eCommerce in 2022. What is WhatsApp Business? 7 Key WhatsApp statistics for ecommerce in 2022 …
Worried that your average order value is lower than your competitors'? You might tell yourself that any sale is better than no sale, but if …
Are you looking to add live chat functionality to your website? This article is about the best live chat for WooCommerce on WordPress. Many WooCommerce …
Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and …
What should you consider when choosing the best Live Chat apps for BigCommerce? Picture this. Your customer services teams are struggling to keep up with …
Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment …
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome.
We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too, …
Take a look at the Freshdesk Chat and the alternatives – and then choose eDesk’s Live Chat.
Which online marketplace should you grow your retail business with? Here are 16 of the best.
eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform …
Prime Day 2022, Amazon’s annual 2-day sales extravaganza will take place July 12-13th. It’s a great opportunity for you to boost your revenue, and turn …
If you’re an independent artisan, maker or a distributor of handmade, niche or vintage items, you may be wondering how to sell on Etsy. Alongside …
Shopify apps enable you to enhance your store’s marketing, design, and operational capabilities – check out our pick of the best for 2022.
Customers expect instant answers Find out how Live Chat can transform your support team’s efficacy and boost sales.
To increase Amazon sales, you need to learn all the best tricks and tips. Check out these 14 ways to increase Amazon sales to get ahead of the competition.
eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa
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