Resources

13 Best live chat apps for Shopify

Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and …

13 Best live chat apps for Shopify

Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and abroad and has seen its …

Customer Service

Best Live Chat apps for BigCommerce in 2022

What should you consider when choosing the best Live Chat apps for BigCommerce? Picture this. Your customer services teams are struggling to keep up with …

Customer Service

Help Scout live chat alternatives in 2022

Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment …

Customer Service

10 ways to make angry customers happy

Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome.

Customer Service

Best Zendesk Chat alternatives

We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too, …

Customer Service

Freshdesk messaging alternatives in 2022

Take a look at the Freshdesk Chat and the alternatives – and then choose eDesk’s Live Chat.

Customer Service

13 new online marketplaces you should be selling on

Which online marketplace should you grow your retail business with? Here are 16 of the best.

News

Mirakl partners with eDesk to empower sellers in their marketplace expansion

eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform …

Amazon

Top 10 Prime Day statistics that every Amazon seller should know

Prime Day 2022, Amazon’s annual 2-day sales extravaganza will take place July 12-13th. It’s a great opportunity for you to boost your revenue, and turn …

Marketplace

How to sell on Etsy: a beginner’s guide to success in 2022

If you’re an independent artisan, maker or a distributor of handmade, niche or vintage items, you may be wondering how to sell on Etsy. Alongside …

eCommerce Tips

26 Best Shopify Apps For Your Store In 2022

Shopify apps enable you to enhance your store’s marketing, design, and operational capabilities – check out our pick of the best for 2022.

eCommerce Tips

How Live Chat can transform your online store

Customers expect instant answers Find out how Live Chat can transform your support team’s efficacy and boost sales.

Amazon

14 best ways to get more sales on Amazon in 2022

To increase Amazon sales, you need to learn all the best tricks and tips. Check out these 14 ways to increase Amazon sales to get ahead of the competition.

eDesk CEO Dermot O'Connor (right) and team

News

PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA

eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa

Amazon

9 tips for private label and Amazon FBA sellers

Being a private label seller or dropshipper on Amazon has its benefits, so follow our nine tips for private label and Amazon FBA sellers….

Customer Service

3 ways AI customer support can improve your eCommerce business

Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.

eCommerce Tips

Cookie	Duration	Description
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	30 minutes	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.

Cookie	Duration	Description
__hstc	1 year 24 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
hubspotutk	1 year 24 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Cookie	Duration	Description
GetLocalTimeZone	session	No description
m	2 years	No description available.
ppwp_wp_session	30 minutes	No description
wp-wpml_current_language	session	No description available.

FEATURES

our product

Interactive Product Tour

1-to-1 demo

marketplace

d2c or retail

Communication

Tracking & Shipping

management & automation

Product Help

Learn & Connect

customer stories

FEATURES

our product

Interactive Product Tour

1-to-1 demo

marketplace

d2c or retail

Communication

Tracking & Shipping

management & automation

Product Help

Learn & Connect

customer stories

Product

Compare

Resources

Company