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How to Use the Power and Influence of Gen Z to Your Business Advantage cover

How to Use the Power and Influence of Gen Z to Your Business Advantage

Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business.

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How to Use the Power and Influence of Gen Z to Your Business Advantage cover

How to Use the Power and Influence of Gen Z to Your Business Advantage

Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business.

Best Zendesk Alternatives 2023

The 11 Best Zendesk Alternatives for 2023

If you’re considering customer support software for your business, there’s a good chance you’ll come across Zendesk (and of course, Zendesk alternatives). And that’s not …

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Supercharge Your Customer Support with an eCommerce API: 4 Actionable Use Cases cover

Supercharge Your Customer Support with an eCommerce API: 4 Actionable Use Cases

Customer experience is critical for the success of any eCommerce business. It refers to the overall impression that a customer has of a brand, based …

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best ecommerce help desk software

9 Best eCommerce Help Desk Software: The Complete List (2023)

If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your …

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10 ways to make angry customers happy

Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome.

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10 Best Social Media Customer Service Software for 2023

If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business, …

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How to Calculate and Increase Customer Lifetime Value (LTV) cover

How to Calculate and Increase Customer Lifetime Value (LTV)

Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of …

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Reducing eCommerce Returns: Tips & Strategies for eCommerce Support Teams cover

Reducing eCommerce Returns: Tips & Strategies for eCommerce Support Teams

Returning purchased items is a common issue in the eCommerce industry, leading to dissatisfaction among customers and affecting the bottom line of businesses. However, by …

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Using ChatGPT for eCommerce customer service cover

Using ChatGPT for eCommerce customer service

No matter what industry you're in today, it seems ChatGPT is going to have major implications for how you do business—and the eCommerce space is …

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Headless eCommerce solutions cover

Headless eCommerce solutions

If there’s one thing that eCommerce offers in abundance, it’s flexibility. Unlike traditional brick-and-mortar stores, if your eCommerce strategy is failing or your products go …

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How to Promote Your Online Store: Marketing Strategies to Build a Robust eCommerce Channel for 2023 cover

How to Promote Your Online Store: Marketing Strategies to Build a Robust eCommerce Channel for 2023

Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that …

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How to value an eCommerce business cover

How to value an eCommerce business

Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are …

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CJ Dropshipping: Everything you need to know to get started cover

CJ Dropshipping: Everything you need to know to get started

Any eCommerce store owner knows that owning an online store comes with challenges. There's the issue of how to provide excellent customer service, how to …

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Customer service videos

14 Stunning Customer Service Videos to Motivate and Inspire

Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.

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The ultimate guide to reducing cart abandonment cover

The ultimate guide to reducing cart abandonment

There's nothing more frustrating than having a high cart abandonment rate and not knowing what the problem is, let alone how to fix it. The …

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7 steps to improve your customer support strategy in 2023

Customer support is an integral part of selling online. Find out how to improve your customer support and sell more in seven simple steps.

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Amazon vacation settings

Amazon Vacation Settings – A Seller’s Guide (2023)

Vacations used to be really simple when you were still in the corporate world. You’d put in for some time off, enjoy yourself guilt-free, and …

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9 best customer service tools for eCommerce businesses in 2023

Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat …

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Increase Amazon sales

14 best ways to get more sales on Amazon in 2023

To increase Amazon sales, you need to learn all the best tricks and tips. Check out these 14 ways to increase Amazon sales to get ahead of the competition.

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