Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business.
Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business.
If you’re considering customer support software for your business, there’s a good chance you’ll come across Zendesk (and of course, Zendesk alternatives). And that’s not …
Customer experience is critical for the success of any eCommerce business. It refers to the overall impression that a customer has of a brand, based …
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your …
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome.
If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business, …
Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of …
Returning purchased items is a common issue in the eCommerce industry, leading to dissatisfaction among customers and affecting the bottom line of businesses. However, by …
No matter what industry you're in today, it seems ChatGPT is going to have major implications for how you do business—and the eCommerce space is …
If there’s one thing that eCommerce offers in abundance, it’s flexibility. Unlike traditional brick-and-mortar stores, if your eCommerce strategy is failing or your products go …
Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that …
Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are …
Any eCommerce store owner knows that owning an online store comes with challenges. There's the issue of how to provide excellent customer service, how to …
Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.
There's nothing more frustrating than having a high cart abandonment rate and not knowing what the problem is, let alone how to fix it. The …
Customer support is an integral part of selling online. Find out how to improve your customer support and sell more in seven simple steps.
Vacations used to be really simple when you were still in the corporate world. You’d put in for some time off, enjoy yourself guilt-free, and …
Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat …
To increase Amazon sales, you need to learn all the best tricks and tips. Check out these 14 ways to increase Amazon sales to get ahead of the competition.
Want monthly eCommerce tips, trends and news direct to your inbox?
Choose your language
© eDesk 2022, All rights reserved.
