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eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.
Tekeir uses eDesk to cut customer response times by days and support international customers with automatic translations.
eDesk helped Trainz.com to achieve much-needed transparency of all customer queries and deliver standardised responses to common queries.
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