Reduce customer queries by up to 30% by using Knowledge Base to publish help articles to your website so customers can self-serve everywhere you sell.
Knowledge Base makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Our intuitive document editor lets you upload images and categorise articles in just a few clicks so your resources are accessible and user-friendly.
With a single source of truth at their fingertips, your support team can respond to customer enquiries faster and ensure that customers always receive consistent information. Knowledge Base fully integrates with our Smart Inbox so more sensitive information can be kept for internal use only, and its intuitive structure is searchable so agents can easily add a link or insert article content into their customer responses.
Knowledge Base helps you publish mobile responsive content with your logo and colours so that your brand identity remains consistent on any platform. And articles are returned in internet and marketplace search results so you can connect with a wider wider audience, as well as track to Google Analytics so you can make more informed business decisions.
We’re trusted by thousands of customers around the world to power billions of dollars of transactions every year.