Enable your customers to resolve queries with minimal agent intervention

Reduce customer queries by up to 30% by using Knowledge Base to publish help articles to your
website. This fully searchable solution, empowers customers to self-serve everywhere you sell.

Or book a demo →

Build a searchable help library with ease.

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

A single source of truth for agents

On-brand, on any device

Knowledge Base helps you publish mobile responsive content with your logo and colours so that your brand identity remains consistent on any platform. And articles are returned in internet and marketplace search results so you can connect with a wider wider audience, as well as track to Google Analytics so you can make more informed business decisions.

Maintain customer support standards

eDesk even has an option to create agent facing knowledge Bases, arming your team with the latest customer support policies, processes and other important internal information that enables them to resolve customer queries efficiently and in line with company standards every single time.

14-day trial | No credit card required |

The best customer based system we’ve ever had!

eDesk gives what we want. The messaging system is very easy to use. I love the idea that you can set the system to automatically assign people in tickets. The email composition is very easy and the filters are awesome! Plus, the eDesk team is easy to be communicated. 🙂 Thank you very much!

Edgardo Amar | June 2017

Results using eDesk

Improved efficiency through automated ticket assignment boosts productivity and customer satisfaction.

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

Reduce your support queries by up to 30% today

14-day trial | No credit card required |

Enable your customers to resolve queries with minimal agent intervention

Or book a demo →

Build a searchable help library with ease.

A single source of truth for agents

On-brand, on any device

Maintain customer support standards

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Let our product specialists walk you through eDesk and answer any questions

Everything eDesk has to offer, explained in only 3 minutes

Reduce your support queries by up to 30% today

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