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Enable your customers to resolve queries with minimal agent intervention

Reduce customer queries by up to 30% by using Knowledge Base to publish help articles to your
website. This fully searchable solution, empowers customers to self-serve everywhere you sell.

Build a searchable help library with ease.

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

A single source of truth for agents

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

On-brand, on any device

Knowledge Base helps you publish mobile responsive content with your logo and colours so that your brand identity remains consistent on any platform. And articles are returned in internet and marketplace search results so you can connect with a wider wider audience, as well as track to Google Analytics so you can make more informed business decisions.

Maintain customer support standards

eDesk even has an option to create agent facing knowledge Bases, arming your team with the latest customer support policies, processes and other important internal information that enables them to resolve customer queries efficiently and in line with company standards every single time.

14-day trial | No credit card required | Safe Mode Safe Mode allows you explore eDesk features without affecting your current support process.

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

Reduce your support queries by up to 30% today

14-day trial | No credit card required | Safe Mode Safe Mode allows you explore eDesk features without affecting your current support process.