A single source of truth for customers
Our knowledge base feature makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.
)
On-brand, on any device
Knowledge Base helps you publish mobile responsive content with your logo and colours so that your brand identity remains consistent on any platform. And articles are returned in internet and marketplace search results so you can connect with a wider wider audience, as well as track to Google Analytics so you can make more informed business decisions.
)
FAQs
See how eDesk can improve your CX, your way
Start a free trial
Try eDesk for free: the best way to really see how your support can improve
Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.
Connecting a channel won’t interrupt your current processes
Your data is safe with us
Simple setup with assisted onboarding
14-day trial | No credit card required | Guided setup
Self serve product tour
Not ready to connect a channel but still want to explore eDesk? Try our product tour.
Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace
Test out viewing and responding to queries
Get a full scope of what features and insights are available
Get familiar with the product to make your setup a breeze
Book a live demo
Let our product specialists walk you through eDesk and answer any questions
Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
1-to-1 personalized discussion with our product experts
Address individual team or business issues
Discuss any questions around integrations or setup
Watch demo video
Everything eDesk has to offer, explained in only 3 minutes
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
A quick tour of the eDesk mailbox
Demonstration of efficiency-boosting AI features
A look at ticket view with all customer & order details
(video link needs to be added)
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeBuild an efficient, loyalty-driving support team
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for Free
Most PopularStreamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for FreeCustom workflows and reports for large-scale brands
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Contact SalesEverything in essential
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$39$49
per agent/ month$89$115
per agent/ month$119$149
per agent/ month