Never miss a sale, even after hours.
Convert more shoppers into buyers and increase AOV with more meaningful conversations. Our eCommerce chatbot's deep knowledge of your products, promotions, delivery details and more, gives shoppers the answers right when they are ready to buy. By leveraging conversational AI, our chatbot helps your eCommerce business increase conversion rates through intelligent product recommendations and personalized support.
eDesk Chatbot knows more, so can resolve more.
Resolve your customers’ order status inquiries, delivery questions and complex tasks in real-time. Chatbot is an intelligent AI customer support agent built specifically for eCommerce and securely connects with your data, which includes: order data, support and product content, FAQs, & blogs, all in your brand's unique tone of voice. Unlike simple rule-based systems, our generative AI technology continuously learns from each interaction.
Have multiple brands in different regions?
No problem! Aucun problème! Kein Problem! Ningún problema! Chatbot's multi-brand, multi-store and multilingual capabilities ensure you can support customers across all your D2C sales channels and seamlessly escalate unresolved queries to a central team. Our AI Chatbot works tirelessly across all touchpoints, providing consistent service whether customers are browsing on mobile, desktop, or through your app.
Easy setup and customisation
Get started quickly and tailor conversation structures to your unique needs. Combining instant onboarding with a user-friendly yet powerful content hub and conversation flow manager; your team can easily launch and manage how your AI agents for eCommerce handle queries across multiple brands. Fine-tune how your AI responds to different scenarios, from pre-purchase questions to post-purchase support.
How are you performing, Chatbot?
Monitor your AI agent alongside your other team members to drive performance improvements. Quickly identify performance gaps with live insights including successful resolutions, escalations, missed escalations, training gaps and quality scores of responses, including CSAT (coming soon). Unlike traditional support solutions, our AI-powered analytics help you understand exactly how your eCommerce AI chatbot is impacting your bottom line.
ChatGPT generates the best answer based on the information you train it on
Continue to provide the highest levels of quality support to your customers, but faster. Advanced conversational AI language models and eCommerce guardrails ensure Chatbot asks the right questions and provides accurate on-brand answers. Scale your in-house capabilities with confidence. Our AI agent technology helps your team handle complex tasks while maintaining the personal touch your customers expect.
Chatbot can help you
Sell more
Fast, accurate answers eliminate buying hesitation. Strike while the iron's hot & watch conversions soar.
Enable complex focus
Customers won't need to wait for an agent. Agents won't need to spend valuable time on routine questions.
Meet expectations
Any language, any time zone. Chatbot is there to meet your customer where they are & when they're ready to buy.
Book a demo and discover how our eCommerce Chatbot delivers instant, accurate answers that help you scale.
Frequently asked questions
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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