Trusted by thousands of eCommerce businesses globally
Support that knows every order, from every channel, every time
Every conversation, full context
Unified inbox - a single place to see all conversations from email, marketplaces (Amazon, eBay), webstore, chat, social, and other channels
Customer, product, & order context - full history, details, and context right in the ticket view (past tickets, orders, returns, tracking). No tab-switching necessary.
Rich message composer - custom reply templates, branding, attachments, HTML support, signatures, & more
Marketplace-specific fields - MP order ID, fulfillment status, fees
Localization / multi-language support for agent UI and customer replies, so everyone feels understood
One support view for everywhere you sell.
Research shows support agents lose nearly an hour every day just searching for information across disconnected tools.
Stop juggling multiple logins and browser tabs. Manage all multichannel messages across Amazon, Shopify, eBay, and 300+ more, all from eDesk's Helpdesk.
Native integrations bring order & customer details, and tracking & shipping info directly into each ticket, so you have everything you need to resolve issues fast.
Managing support across shared inboxes and multiple marketplaces is difficult. eDesk solves this by centralising all support from every sales channel into one system built for eCommerce.
Irene Epp
Operations Support Manager, Pertemba
Faster, smarter support for happy customers, and agents.
Boost agent productivity and meet SLAs with AI classification, bulk actions, and smart filters that organize tickets automatically.
A clean, focused workspace gives you instant visibility into every customer interaction.
Ready-to-use templates and intuitive navigation mean faster resolution times and less stressed teams.
Centralized support helps you
Save time
Say goodbye to tab-hopping. Resolve tickets faster with AI and intuitive inbox workflows, in one place.
Expand your reach
Scale your support effortlessly as order volume grows, and as you expand into more marketplaces.
Build loyalty
Reply consistently with templates and organized workflows. Happy customers become repeat buyers.
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See how thousands of eCommerce sellers use eDesk to resolve support faster and increase sales.
Helpdesk features
Unified multichannel view
Rich ticket view with full order context
SLA tracking
AI ticket classification
Filters, tags, & bulk actions
Rules, templates, & snippets
Simplify your multi-channel support
Next, see how AI Agent helps you resolve tickets in your helpdesk automatically
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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