Personalize your customer service with a 360° view of your buyers

Or book a demo →

Offer Extraordinary customer service with buyer context

eDesk Customer view provides a centralized view of customer history and order history, enabling a customer-centric approach to support. It allows agents to access order and conversation history quickly and easily, either within the customer view window, or on the right hand side of the ticket, empowering them to offer personalized service that fosters loyalty.

Customer insights that drive eCommerce revenue

The intuitive document editor makes it super easy for you to publish a library of help articles that ensure your customers have instant access to the on-brand information they need, even during busy periods, out of hours and in different time zones. Assign categories, keywords, and tags to each article to effortlessly direct customers to the most relevant content in just a few clicks, eliminating the need to contact an agent altogether.

Leverage customer sentiment for personalized support

14-day trial | No credit card required |

The best customer based system we’ve ever had!

eDesk gives what we want. The messaging system is very easy to use. I love the idea that you can set the system to automatically assign people in tickets. The email composition is very easy and the filters are awesome! Plus, the eDesk team is easy to be communicated. 🙂 Thank you very much!

Edgardo Amar | June 2017

Results using eDesk

Improved efficiency through automated ticket assignment boosts productivity and customer satisfaction.

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

Personalize your support with customer view

Try eDesk now and leverage customer intelligence to turn every customer interaction into a growth opportunity, with a human touch.

14-day trial | No credit card required |

Personalize your customer service with a 360° view of your buyers

Or book a demo →

Offer Extraordinary customer service with buyer context

Customer insights that drive eCommerce revenue

Leverage customer sentiment for personalized support

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Let our product specialists walk you through eDesk and answer any questions

Everything eDesk has to offer, explained in only 3 minutes

Personalize your support with customer view

Discover our other products

Compare

Alternatives

Features

Integrations

Resources

Guides

Company

Follow along with us