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Convert great customer service into reviews. Automatically.

No matter where you sell, positive reviews increase conversions and generate more sales. Brought to you by eDesk, Feedback makes it super simple to generate reviews using smart, selective feedback requests that resonate with your happy customers at the right time. All on auto-pilot.

No eDesk subscription required. Feedback can be purchased as a standalone subscription or as an add-on to existing eDesk plans.

Set up in minutes, get reviews forever.

Unlock the power of Feedback for enhanced brand reputation management. Whether you’re looking for a standalone Feedback solution or want to purchase Feedback as a bolt on to your existing eDesk helpdesk subscription to level up your feedback automation, we have you covered.

Your standalone feedback tool for brand reputation management

Elevate your brand reputation with our comprehensive solution dedicated solely to managing Feedback. Gain valuable insights, build trust, and grow your customer base.

Target reviews from happy customers only

Create simple targeting rules to ensure that you only target your happy customers with review requests via email. Base rules on factors, such as on-time delivery, previous positive reviews, product purchased and more.

Customize and personalize review requests

Use proven email templates and insert your logos and product images, or create your own emails tailored to your brand. Personalize emails with smart dynamic placeholders for customer name, product name and more.

Build your brand across the internet

Feedback connects seamlessly with everywhere you sell, allowing you to increase your review scores and enhance your online reputation from a single place. 

You can boost scores for your store on Google My Business, Trustpilot, eBay, or Amazon, leading to higher ratings for both your marketplace and store.

Manage customer expectations

Stuff happens! There will always be times when third-party issues mean you know in advance you will be late delivering. Use Feedback to pre-empt complaints and let your customers know there’s an issue to reset expectations for delivery.

14-day free Feedback trial

The transformative Power of
Feedback + eDesk

Seamlessly integrate feedback with your existing eDesk subscription to make your customer service data work smarter and unlock even more automated feedback features.

Handle negative feedback inside your help desk

Not all experiences are positive but Feedback helps you dramatically turn negative reviews into an advantage. When a customer has an open customer service ticket in eDesk, custom Feedback rules can be used to automatically block the sending of a review request or allow your agents to do so manually if they sense a customer is unhappy.

If you receive negative feedback, eDesk can immediately funnel these to the right agents, so you can reach out and resolve issues and turn things around.

Improved customer experience visibility

The seamless integration between Feedback and eDesk ensures that when a customer ticket is created in eDesk, all previously submitted reviews become visible in the ticket sidebar, along with any review requests that have been sent to that specific customer.

This provides your agents with greater context regarding the customer’s brand experience to help effectively manage brand reputation.

14-day free Feedback trial

Feedback Pricing

No eDesk subscription required. Feedback can be purchased as a standalone subscription or as an add-on to existing eDesk plans. Purchase before November 30, 2023 to get 50% off.

Features:

Connected Channels

Monthly Review Requests

Support

Marketplace Channels
(Amazon, eBay etc)

Webstore Channels
(Shopify, Adobe/Magento, BigCommerce etc)

Google Shopping

Trustpilot

Basic

14-day free trial

Connected Channels

5

Monthly Review Requests

5,000

Support

Knowledge base

Marketplace Channels
(Amazon, eBay etc)

Webstore Channels
(Shopify, Adobe/Magento, BigCommerce etc)

Google Shopping

Trustpilot

Scale

14-day free trial

Connected Channels

12

Monthly Review Requests

12,000

Support

Live chat

Marketplace Channels
(Amazon, eBay etc)

Webstore Channels
(Shopify, Adobe/Magento, BigCommerce etc)

Google Shopping

Trustpilot

Professional

14-day free trial

Connected Channels

25

Monthly Review Requests

25,000

Support

Account manager

Marketplace Channels
(Amazon, eBay etc)

Webstore Channels
(Shopify, Adobe/Magento, BigCommerce etc)

Google Shopping

Trustpilot

“Streamlining your customer support and Feedback will make a massive difference to your business. My advice to anyone looking to sell internationally is that eDesk should be top of your list.”

Peter Walsh

CEO, Tekeir

Results using eDesk + Feedback

900% increase in positive reviews, resulting in a 98% feedback rating

FAQ

Have any questions?

Feedback is included at no additional cost exclusively for eDesk’s Enterprise plans only . For customers subscribed to other eDesk plans ( ticket based or user based), Feedback can be purchased as an add-on at the rates displayed in the pricing chart above. After purchasing the Feedback add-on, it will seamlessly integrate with your existing eDesk account, allowing you to effectively respond to negative feedback and gain visibility of feedback that has been previously  requested or received within each customer ticket.

From Nov 13 2023  every new Feedback subscription comes with eDesk’s Performance+ Freemium helpdesk plan included. This means that all Feedback users will have 30 eDesk ticket credits per month which can be used to create a new ticket or respond to incoming ticket. If a higher monthly ticket volume is required to manage customer support, users can upgrade to the most suitable paid eDesk plan which will be billed in addition to their current Feedback Subscription. (Unless upgrading to eDesk’s Enterprise plan which includes Feedback as standard.

Feedback uses the same system behind the Request a Review features in Amazon Seller Central and eBay seller Hub , so it’s 100% compliant with Amazon and eBay’s review request policies meaning you should never need to worry about get penalized for sending feedback solicitation messages via eDesk Feedback.

Starting from Nov 13 2023, every new Feedback subscription comes with eDesk’s Performance+ Freemium helpdesk plan included. This means that all Feedback users will have 30 eDesk ticket credits per month which can be used to create a new ticket or respond to incoming queries. When negative feedback is received in Feedback, users can use eDesk their eDesk credits to auto-generate a support ticket and immediately funnel these to the right agent to reach out and resolve the issue. To increase the limit of 30 tickets per month, users must upgrade eDesk Freemium to a paid eDesk plan.

Have more questions? A member of our team would be happy to talk to you.

Helping merchants, big and small, resolve more than 50 million messages every month