About Us
Customer service intelligence that unlocks the potential of eCommerce
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Our story
eDesk was founded by serial tech entrepreneur Ray Nolan, who was frustrated by the lack of tools that were integrated across marketplaces, specifically Amazon and eBay.
To solve this, his vision was to build a suite of eCommerce focused tools that would make it easy for online retailers to manage critical elements of online selling all from one centralised solution.
We are proud to be the only customer support solution provider on the Amazon and Walmart developer councils, and count Google, eBay, Shopify and many more as key strategic partners.
We seamlessly connect over 200 marketplaces, webstore, social media and logistics channels, via native integrations found within our App Store.
Founded originally as xSellco and rebranded as eDesk in 2021, we are trusted by thousands of customers around the world and power over 50 million conversations every month. This results in billions of dollars of eCommerce transactions every year.
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Our products
Our suite of award-winning eCommerce tools, including Repricer, Feedback and eDesk, helps more than 5,000 eCommerce businesses improve productivity and profitability through automation, commercial insight and competitive benchmarking.
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Our Leadership Team
We pride ourselves on being purposeful in our work
Our mission is to build the tools that deliver the customer service intelligence which retailers need to unlock the true potential of eCommerce.
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We're based in 5 locations worldwide
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New York (Global HQ)
345 Park Ave #1702, New York, NY 10154, US
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Dublin
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London
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Cork
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Derry
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