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Customer service intelligence that unlocks the potential of eCommerce

Entirely focused on eCommerce, eDesk helps online retailers to deliver seriously extraordinary customer service everywhere they sell. Our award-winning artificial intelligence powered automation tools streamline customer support processes and delivery of business insights. This means eCommerce brands can resolve customer queries quicker, and focus instead on selling more and realising their growth potential.

Our story

eDesk was founded by serial tech entrepreneur Ray Nolan, who was frustrated by the lack of tools that were integrated across marketplaces, specifically Amazon and eBay. To solve this, his vision was to build a suite of eCommerce focused tools that would make it easy for online retailers to manage critical elements of online selling all from one centralised solution.

Now, our suite of award-winning eCommerce tools, including Repricer, Feedback and eDesk, helps more than 5,000 eCommerce businesses improve productivity and profitability through automation, commercial insight and competitive benchmarking. 

We are proud to be the only customer support solution provider on the Amazon and Walmart developer councils, and count Google, eBay, Shopify and many more as key strategic partners. We seamlessly connect over 75 marketplace, webstore, social media and logistics channels, via native integrations found within our App Store.

Founded originally as xSellco and rebranded as eDesk in 2021, we are trusted by thousands of customers around the world and power over 14 million conversations every month. This results in billions of dollars of eCommerce transactions every year. 

Headquartered in Ireland with offices in the UK and the US, we employ over 100 staff globally.

Our products

Repricer

Helping online sellers win at business without losing margins by dynamically adjusting prices so they can win more sales and maximise profits.

eDesk

Consolidating customer interactions into a dashboard view, grouped by type, and automating processes so agents can quickly satisfy customers.

Reviews and Feedback

Automatically requesting reviews only from your happiest customers to improve seller ratings and search result rankings.

Our Team

Our mission is to build the tools that deliver the customer service intelligence which retailers need to unlock the true potential of eCommerce. We take joy in empowering others to provide seriously extraordinary customer service, whilst delighting our own. 

We pride ourselves on being purposeful in our work, direct and respectful in our communication, confident and bright in our approach, and collaborating to achieve what seems impossible. 

As a global business with an Irish heart, we have over 100 colleagues from over 18 different nationalities, across customer success and support, development, finance, marketing, product, sales and tech. 

If eDesk sounds like a place for you, why not take a look at our open positions.

Dermot O'Connor

Chief Executive Officer

Gareth Cummings

Chief Technology Officer

Lynda McGuill

VP of People

Paula Heskin

Finance Director

Fiona O'Connor

VP of Global Marketing

Our Customers

We’re trusted by thousands of customers around the world, including Boulevard, Carparts, Cymax, Sennheiser, Superdry, and Suzuki, to power billions of conversations – and dollars of transactions – every year

 

Our Offices

Dublin, Ireland

Headquarters​

Two Haddington Buildings,
Haddington Rd,
Dublin, D04 HE94

London

Derry

Cork

New York

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