Provide your team with an AI-powered smart inbox that consolidates queries from all your sales and communications channels in one place.
Powering support for thousands of eCommerce businesses worldwide
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.”
Over a year, Pertemba increased marketplace presence from 90 to 130 sales channels,while streamlining their second-line response team from 12 agents to 7.
Wetsuit Outlet achieved a remarkable reduction of 38%. Adopting eDesk has improved customer satisfaction, as evidenced by their 5-star Trustpilot.
Sauder has seen a 66% increased efficiency, thanks to agents personally replying to 50+ tickets each day, resulting in a 98% satisfaction rate.
No more tab switching or relying on third-party add ons. With over 300 no-code integrations, eDesk provides your team with a unified smart inbox that consolidates all queries.
Give your agents the context they need to delight customers. Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel.
Achieve 4x productivity with AI-powered automated workflows. Use the cutting-edge capabilities of AI to classify, interpret, and summarize queries, streamlining engagement with tickets and improving agent performance.
Achieve 4x productivity with AI-powered automated workflows. Use the cutting-edge capabilities of AI to classify, interpret, and summarize queries, streamlining engagement with tickets and improving agent performance.
eDesk’s Feedback module enables you to easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews
