Digi-Key Electronics is recognized as both the leader and continuous innovator in the high service distribution of electronic components and automation products worldwide. The Digi-Key marketplace offers more than 1,200,000 products that range from engineering to industrial supplies.
How does Digi-Key work with eDesk?
Once you connect your Digi-Key to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Digi-Key to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Digi-Key app?
Connecting your Digi-Key account to eDesk will allow you to see all your buyer messages from that Digi-Key account directly in your eDesk Mailbox.
You will also see the relevant Digi-Key customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Digi-Key will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Digi-Key channel reporting
Built in auto replies
Manage your Digi-Key marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates