Essential
- AI Agent
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Growth
- Everything in Essential, plus
- 5 online stores / marketplaces
- Performance reporting
- CSAT surveys
Professional
- Everything in Growth, plus
- 10 online stores / marketplaces
- Assisted onboarding / training
- 2 free read-only users
Enterprise
- Everything in Professional, plus
- Unlimited channels
- Dedicated account manager
- Multi-brand workflows
Add ons
Bolt on extra capabilities to any plan whenever you need them.
AI Assist
Suggested replies, tone adjustments and faster drafting inside every ticket so agents respond more consistently.
Translate
Communicate with customers in any language. AI translations remove language barriers for your whole team.
Feedback
Automate review requests on Google, Trustpilot and marketplaces turn interactions into better ratings.
eDesk Guarantee)
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If eDesk doesn’t start reducing your support workload within 30 days, you don’t pay.
Compare all features
Everything in each plan, side by side. AI Agent is included everywhere, you only pay $0.99 per outcome it resolves.
Features | Essential$39/mo$49/mo | Growth$89/mo$115/mo | Professional$119/mo$149/mo | EnterpriseCustomCustom | |
|---|---|---|---|---|---|
| Centralize | |||||
| Online stores included | 1 | 5 | 10 | Custom | |
| Centralized support workspace | Included | Included | Included | Included | |
| eCommerce platform integrations | Included | Included | Included | Included | |
| Marketplace platform integrations | Included | Included | Included | Included | |
| CRM, inventory and shipping | Included | Included | Included | Included | |
| TikTok Shop | Included | Included | Included | Included | |
| Included | Included | Included | Included | ||
| Live Chat | Included | Included | Included | Included | |
| Social messaging | Included | Included | Included | Included | |
| Contact forms | Included | Included | Included | Included | |
| Advanced RESTful API | Not included | Not included | Not included | Included | |
| Custom API & integrations | Not included | Not included | Not included | Included | |
| Voice | Add on: eDesk Talk or Aircall | ||||
| Personalize | |||||
| Customer, order and tracking status | Included | Included | Included | Included | |
| Sentiment analysis | Included | Included | Included | Included | |
| Customer segmentation | Included | Included | Included | Included | |
| Templates | Included | Included | Included | Included | |
| Snippets | Included | Included | Included | Included | |
| Order adjustments | Included | Included | Included | Included | |
| Automate | |||||
| SLA management and alerts | Included | Included | Included | Included | |
| Rule-based automations | Not included | Included | Included | Included | |
| Workflow optimizations | Included | Included | Included | Included | |
| Conditions-based webhooks | Not included | Not included | Not included | Included | |
| AI interpret and summarize | Add on: AI Assist | ||||
| AI sentiment analysis | Add on: AI Assist | ||||
| AI intelligent classifications | Add on: AI Assist | ||||
| AI suggested responses | Add on: AI Assist | ||||
| AI message composer | Add on: AI Assist | ||||
| AI identification & prioritization of pre-sales tickets | Add on: AI Assist | ||||
| AI language translation and routing | Add on: AI Translation | ||||
| AI Agent automated replies | Included | Included | Included | Included | |
| AI Agents (charged at 0.99 per outcome) | |||||
| AI Agent - inbox | Included | Included | Included | Included | |
| AI powered chatbot | Included | Included | Included | Included | |
| Flow builder | Included | Included | Included | Included | |
| Content hub | Included | Included | Included | Included | |
| Knowledge base | Included | Included | Included | Included | |
| Multi-brand awareness | Included | Included | Included | Included | |
| Live translation | Included | Included | Included | Included | |
| Collaborate | |||||
| Read-only (viewer) accounts | Included | Included | Included | Included | |
| Multi-agent collaboration | Included | Included | Included | Included | |
| Mirakl Operator collaboration | Included | Included | Included | Included | |
| Third-party ticket collaboration | Not included | Included | Included | Included | |
| Customize branding of ticket share | Not included | Not included | Not included | Included | |
| Feedback and Reviews | |||||
| CSAT surveys | Not included | Included | Included | Included | |
| Ratings and reviews | Add on: Feedback | ||||
| Negative reviews funnel | Add on: Feedback | ||||
| Proactive messaging | Add on: Feedback | ||||
| Measure | |||||
| Sales & Service mobile app | Included | Included | Included | Included | |
| Ticket, agent and channel performance | Not included | Included | Included | Included | |
| Advanced sales, product and channel reports | Not included | Included | Included | Included | |
| Detailed reporting extracts | Not included | Not included | Included | Included | |
| JSON extracts for BI imports | Not included | Not included | Not included | Included | |
| Pre-sales conversion tracking | Add on: AI Assist | ||||
| Administration | |||||
| Team Administration | Included | Included | Included | Included | |
| Custom roles and permissions | Not included | Not included | Included | Included | |
| Custom fields | Not included | Not included | Included | Included | |
| 2FA Access | Not included | Not included | Included | Included | |
| Multi-brand workflows | Not included | Not included | Not included | Included | |
| Access controls by brand | Not included | Not included | Not included | Included | |
| Brand billing management | Not included | Not included | Not included | Included | |
| Advanced security features | Not included | Not included | Not included | Included | |
| Onboarding and Support | |||||
| 24/7 phone and chat support from eDesk | Included | Included | Included | Included | |
| Assisted onboarding and training | Not included | Not included | Included | Included | |
| Dedicated account manager | Not included | Not included | Not included | Included | |
| Data migrations into eDesk | Not included | Included | Included | Included | |
Flexible pricing for every stage of your eCommerce growth
Trusted by thousands of eCommerce businesses
“AI Agent has become our most productive team member, handling 30% of our support across Amazon, eBay & Shopify, and freeing our human team to focus on high-touch wholesale relationships”
Greg Ulrich
President, MyBoatStore
97%
SLA compliance within a 24-hour timeframe
Irene Epp
Service Delivery Manager, Pertemba Global
$50k
Revenue made by AI Agent in 3 months
Patrick Canning
CEO, Yvolution
35%
AI Agent resolution rate
Patrick Canning
CEO, Yvolution
54%
eDesk AI reduced agent handling time
F.W
Hey Pharma
45%
eDesk grew our marketplaces
Irene Epp
Service Delivery Manager, Pertemba Global
FAQs
Answers to frequently asked questions
How does a free trial work?
When you start a free trial with eDesk, you will have access to our most comprehensive plan including all add-ons. If you want to start paying for any of our plans you can do this at any time during your free trial. If you would like to trial a specific plan you can contact us.
Throughout your 14-day trial period, eDesk is in Safe Mode. This means you can connect your channels and safely experiment with eDesk without disrupting your existing support process. Because eDesk is in Safe Mode messages are not stored or sent. you can disable Safe Mode at any time to start replying to your customers.
What happens at the end of my free trial?
At the end of your eDesk trial, your data and setup remains intact, however, you will no longer be able to use eDesk. You can login to your account at any time and select a plan to purchase.
Do I need a credit card to sign up for a free trial?
No, you do not need a credit card to sign up for a free trial. We only require credit card details when you purchase a plan with us.
Are subscriptions monthly or annual? Can I upgrade or downgrade?
We offer both monthly and annual plans. You can make adjustments to your plan at any time (but note that refunds are not given for cancellations or downgrades and your account will be active until the next payment date). If you have any further questions on managing your subscription, contact us.
Can I add or remove users from my plan?
If you need to adjust the number of users on your plan, you can do this at any time by getting in touch with your account manager or customer support and they will help you make any adjustments.
Can I get AI features on any plan?
Yes! The AI add-ons are available on all plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more.
How does AI Agent pricing work?
AI Agent is included in every plan. Your plan covers access to AI Agent, and automated outcomes are charged separately at 0.99 each. If no automated outcome occurs, there is no additional charge.
How do I set up my account?
Getting set up with eDesk is easy! However, if you need any help our support team is available 24/7. You can also check out our comprehensive support library at support.edesk.com
How does the eDesk Guarantee work?
If eDesk doesn’t start reducing your support workload within 30 days of going live, you won’t pay your base subscription for that period. To qualify, you’ll need to complete setup, connect your support channels, and actively use eDesk as part of your workflow. Workload reduction may include increased automation, fewer manual steps, or improved efficiency across your support operations.