$
59
per account
per month
per month
Best for flexible or informal support teams
Unlimited Users, Low Monthly Fee
Best for dedicated support teams
Unlimited Tickets, Unlimited Integrations
Everything you need to get started with eCommerce support
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Build out a consistent way of delivering support on all channels
Scale support and optimize workflows for higher productivity
Need more?
Collaborate and optimize your support team’s processes
Collision detection
Customize workflows for different teams and channels
Enterprise features and service for scaling businesses
Get everything we have to offer as the perfect eCommerce helpdesk solution:
Don’t worry, we’ve got you covered.
Our Feedback and Reviews features are available within a standalone product.
Automate feedback and review requests on Amazon, eBay, Trustpilot and Google.
Pricing from…
Billed annually
eDesk integrates with each marketplace, web store and social channel that your business operates on so you can manage sales and support all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.
A channel is any account we integrate with such as Amazon, eBay or a web store like Shopify or WooCommerce. It includes social media platforms such as Facebook or Twitter as well as any email service provider. A channel also refers to tools which we pull information from, like inventory management software Linnworks and Channeladvisor or delivery management tools ShipStation or Aftership.
Upgrading your plan is easy. You can upgrade all your users to a superior pack whenever you want.
Yes. We want you to explore the rich functionality on your own time to make sure you appreciate how eDesk can radically reduce your support costs. For some folks this can take up to a couple of weeks, but our designated onboarding agent will extend the trial if you’ve been too busy to fully engage during the trial. Start by connecting some support channels, add some team members and you should see the power of eDesk right away.
We use Artificial Intelligence (A.I.) to interpret issues and present users with probable answers based on previous support queries your team has answered. This removes much of the decision-making required to answer a query so you get through the issues quicker. The machine learning improves responses offered over time – our goal is to predict accurate replies for the vast majority of issues. So you provide better support at lower cost!
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”
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