Unlimited tickets
on all plans

Free 14-day trial · No credit card required

Team

Drive up the productivity of your full-time support agents

$ 69
/mo

per agent
billed annually

Or $85 billed monthly

Team features include…

Professional

Streamline your customer service departments and operations

$ 89
/mo

per agent
billed annually

Or $115 billed monthly

All Team features, plus…

Enterprise

Scale your customer service operations and visibility

$ 149
/mo

per agent
billed annually

Or $179 billed monthly

All Professional features, plus…

*When paying annually. New customers only.

Boost performance
with add-ons

eDesk’s add-ons can help engage customers during the full lifecycle of the purchasing process

Chat

Make it super easy for your customers to engage with you by providing chat directly on your website.


$27/mo per user, billed annually


Feedback

Rank higher and sell more with automated requests for product reviews and seller feedback—on Amazon, eBay and Google.

From

$109/mo per account, billed annually


Available as a standalone product

No eDesk subscription required

Knowledge Base

Reduce support ticket volumes by letting customers help themselves 24/7, even when your team isn’t available.


$95/mo per account, billed annually


Compare plans and features

Learn more about eDesk’s many features and the differences between each plan.

Ticket allowance

Team

Team

Professional

Pro

Enterprise

Enter-prise

Unlimited support tickets

Channels and marketplaces

Team
Pro
Enter-prise
Unlimited webstores*
Unlimited marketplaces*
Unlimited email channels
Unlimited social channels

*Fair Usage Policy applies

eCommerce Hub

Team
Pro
Enter-prise
Track sales performance
Drill into channel performance
View all order details

eCommerce ticket management

Team
Pro
Enter-prise
Centralised inbox
Business hours
Auto-matched order details
Custom fields
Custom SLAs
Merge tickets
Identified pre-sales opportunities
AI-powered responses
Auto-translate
Aircall voice integration

Smart tools

Team
Pro
Enter-prise
Unlimited templates
Unlimited snippets
Unlimited tags
Unlimited rules
Auto-responder

Team management

Team
Pro
Enter-prise
Standard roles
Custom roles
Collision detection
@mentions
Internal notes
Team Dashboard

Enterprise accelerators

Team
Pro
Enter-prise
Management Dashboard
CSAT measurement
Enterprise reporting
API access

Support and account management

Team
Pro
Enter-prise
Online help guide
Support channels
Phone, chat, email
Phone, chat, email
Phone, chat, email
Support availability
7 x 5
24 x 7
24 x 7
Assisted onboarding
Service level guarantee

Frequently asked questions

eDesk integrates with each marketplace, web store and social channel that your business operates on so you can manage sales and support all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.

A channel is any account we integrate with such as Amazon, eBay or a web store like Shopify or WooCommerce. It includes social media platforms such as Facebook or Twitter as well as any email service provider. A channel also refers to tools which we pull information from, like inventory management software Linnworks and Channeladvisor or delivery management tools ShipStation or Aftership.

As an official Amazon Web Services partner, our software is hosted by Amazon and meets the highest industry online safety standards. We only use API information to connect to your business and the marketplaces you sell on. We do not have access to your personal log-in details.
In terms of security within your business, eDesk removes the need for agents to log in to your stores to manage support. You can control the level of information that is accessible to your team with one dashboard. Inboxes, folders and reports can be restricted to specific users.

Upgrading your plan is easy. You can upgrade all your users to a superior pack whenever you want.

Yes. We want you to explore the rich functionality on your own time to make sure you appreciate how eDesk can radically reduce your support costs. For some folks this can take up to a couple of weeks, but our designated onboarding agent will extend the trial if you’ve been too busy to fully engage during the trial. Start by connecting some support channels, add some team members and you should see the power of eDesk right away.

We use Artificial Intelligence (A.I.) to interpret issues and present users with probable answers based on previous support queries your team has answered. This removes much of the decision-making required to answer a query so you get through the issues quicker. The machine learning improves responses offered over time – our goal is to predict accurate replies for the vast majority of issues. So you provide better support at lower cost!

What our customers say...

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen, Customer Services Manager

Superdry
Superdry logo