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We know not all businesses are the same.
Choose the plan that scales with your stage of growth.

Ticket Based Pricing

Best for flexible or informal support teams
Unlimited Users, Low Monthly Fee

Agent Based Pricing

Best for dedicated support teams
Unlimited Tickets, Unlimited Integrations

Only need more reviews?

Don’t worry, we’ve got you covered.

Our Feedback and Reviews features are available within a standalone product.

Feedback & Reviews

Automate feedback and review requests on Amazon, eBay, Trustpilot and Google.
Pricing from…

$ 109
per account
per month

Billed annually

100% Amazon compliant

Comes with tried and tested templates

Negative feedback alerts auto-create new tickets so you can respond quickly

Frequently asked questions

eDesk integrates with each marketplace, web store and social channel that your business operates on so you can manage sales and support all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.

A channel is any account we integrate with such as Amazon, eBay or a web store like Shopify or WooCommerce. It includes social media platforms such as Facebook or Twitter as well as any email service provider. A channel also refers to tools which we pull information from, like inventory management software Linnworks and Channeladvisor or delivery management tools ShipStation or Aftership.

As an official Amazon Web Services partner, our software is hosted by Amazon and meets the highest industry online safety standards. We only use API information to connect to your business and the marketplaces you sell on. We do not have access to your personal log-in details.
In terms of security within your business, eDesk removes the need for agents to log in to your stores to manage support. You can control the level of information that is accessible to your team with one dashboard. Inboxes, folders and reports can be restricted to specific users.

Upgrading your plan is easy. You can upgrade all your users to a superior pack whenever you want.

Yes. We want you to explore the rich functionality on your own time to make sure you appreciate how eDesk can radically reduce your support costs. For some folks this can take up to a couple of weeks, but our designated onboarding agent will extend the trial if you’ve been too busy to fully engage during the trial. Start by connecting some support channels, add some team members and you should see the power of eDesk right away.

We use Artificial Intelligence (A.I.) to interpret issues and present users with probable answers based on previous support queries your team has answered. This removes much of the decision-making required to answer a query so you get through the issues quicker. The machine learning improves responses offered over time – our goal is to predict accurate replies for the vast majority of issues. So you provide better support at lower cost!

What our customers say...

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen, Customer Services Manager

Superdry
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