Drive up the productivity of your full-time support agents
per agent
billed annually
Or $85 billed monthly
Team features include…
Streamline your customer service departments and operations
per agent
billed annually
Or $115 billed monthly
All Team features, plus…
Scale your customer service operations and visibility
per agent
billed annually
Or $179 billed monthly
All Professional features, plus…
*When paying annually. New customers only.
eDesk’s add-ons can help engage customers during the full lifecycle of the purchasing process
Make it super easy for your customers to engage with you by providing chat directly on your website.
Rank higher and sell more with automated requests for product reviews and seller feedback—on Amazon, eBay and Google.
From
Reduce support ticket volumes by letting customers help themselves 24/7, even when your team isn’t available.
Learn more about eDesk’s many features and the differences between each plan.
Unlimited support tickets
*Fair Usage Policy applies
eDesk integrates with each marketplace, web store and social channel that your business operates on so you can manage sales and support all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.
A channel is any account we integrate with such as Amazon, eBay or a web store like Shopify or WooCommerce. It includes social media platforms such as Facebook or Twitter as well as any email service provider. A channel also refers to tools which we pull information from, like inventory management software Linnworks and Channeladvisor or delivery management tools ShipStation or Aftership.
Upgrading your plan is easy. You can upgrade all your users to a superior pack whenever you want.
Yes. We want you to explore the rich functionality on your own time to make sure you appreciate how eDesk can radically reduce your support costs. For some folks this can take up to a couple of weeks, but our designated onboarding agent will extend the trial if you’ve been too busy to fully engage during the trial. Start by connecting some support channels, add some team members and you should see the power of eDesk right away.
We use Artificial Intelligence (A.I.) to interpret issues and present users with probable answers based on previous support queries your team has answered. This removes much of the decision-making required to answer a query so you get through the issues quicker. The machine learning improves responses offered over time – our goal is to predict accurate replies for the vast majority of issues. So you provide better support at lower cost!
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”
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