What's an outcome?

An outcome is AI Agent doing the work, not just trying. You're charged $0.99 only when it actually answers your customer or takes real action on their behalf.

  • Charged once per ticket

    However many messages it takes to get there, it's still one outcome, one charge.

  • A reply, or a real action

    AI Agent answered your customer — or made a call on a return or cancellation, told the customer, and updated the ticket accordingly.

  • Never for doing nothing

    No reply. No action. No charge.

Example

A shopper asks “Where's my order?” AI Agent checks it and replies with tracking. No further help is needed.
One outcome. $0.99.

20% off annual

Essential

AI Agent included
$0.99 
For small teams getting started with AI-powered support
$39
per user/month
Start for free
Key features
  • AI Agent
  • 1 online store / marketplace
  • Centralized support workspace
  • Social messaging
  • Live Chat
  • Rule-based automations

Growth

AI Agent included
$0.99 
For teams automating support across multiple channels at scale
$89
per user/month
Start for free
Key features
  • Everything in Essential, plus
  • 5 online stores / marketplaces
  • Performance reporting
  • CSAT surveys
Most Popular

Professional

AI Agent included
$0.99 
For high-volume teams needing greater control and performance
$119
per user/month
Start for free
Key features
  • Everything in Growth, plus
  • 10 online stores / marketplaces
  • Assisted onboarding / training
  • 2 free read-only users

Enterprise

AI Agent included
$0.99 
For large or complex operations needing tailored workflows
Custom
Tailored pricing
Talk to sales
Key features
  • Everything in Professional, plus
  • Unlimited channels
  • Dedicated account manager
  • Multi-brand workflows
View all features
No credit card required
14-day full-feature free trial
Upgrade or cancel anytime
30-day eDesk Guarantee

Add ons

Bolt on extra capabilities to any plan whenever you need them.

AI Assist

Suggested replies, tone adjustments and faster drafting inside every ticket so agents respond more consistently.

Translate

Communicate with customers in any language. AI translations remove language barriers for your whole team.

Feedback

Automate review requests on Google, Trustpilot and marketplaces turn interactions into better ratings.

eDesk Guarantee

If eDesk doesn’t start reducing your support workload within 30 days, you don’t pay.

Start for free
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Compare all features

Everything in each plan, side by side. AI Agent is included everywhere, you only pay $0.99 per outcome it resolves.

Essential
$39/mo
Growth
$89/mo
Professional
$119/mo
Enterprise
Custom
Centralize
Online stores included
1510Custom
Centralized support workspace
eCommerce platform integrations
Marketplace platform integrations
CRM, inventory and shipping
TikTok Shop
Email
Live Chat
Social messaging
Contact forms
Advanced RESTful API
---
Custom API & integrations
---
Voice
Add on: eDesk Talk or Aircall
Personalize
Customer, order and tracking status
Sentiment analysis
Customer segmentation
Templates
Snippets
Order adjustments
Automate
SLA management and alerts
Rule-based automations
-
Workflow optimizations
Conditions-based webhooks
---
AI interpret and summarize
Add on: AI Assist
AI sentiment analysis
Add on: AI Assist
AI intelligent classifications
Add on: AI Assist
AI suggested responses
Add on: AI Assist
AI message composer
Add on: AI Assist
AI identification & prioritization of pre-sales tickets
Add on: AI Assist
AI language translation and routing
Add on: AI Translation
AI Agent automated replies
AI Agents (charged at 0.99 per outcome)
AI Agent - inbox
AI powered chatbot
Flow builder
Content hub
Knowledge base
Multi-brand awareness
Live translation
Collaborate
Read-only (viewer) accounts
Multi-agent collaboration
Mirakl Operator collaboration
Third-party ticket collaboration
-
Customize branding of ticket share
---
Feedback and Reviews
CSAT surveys
-
Ratings and reviews
Add on: Feedback
Negative reviews funnel
Add on: Feedback
Proactive messaging
Add on: Feedback
Measure
Sales & Service mobile app
Ticket, agent and channel performance
-
Advanced sales, product and channel reports
-
Detailed reporting extracts
--
JSON extracts for BI imports
---
Pre-sales conversion tracking
Add on: AI Assist
Administration
Team Administration
Custom roles and permissions
--
Custom fields
--
2FA Access
--
Multi-brand workflows
---
Access controls by brand
---
Brand billing management
---
Advanced security features
---
Onboarding and Support
24/7 phone and chat support from eDesk
Assisted onboarding and training
--
Dedicated account manager
---
Data migrations into eDesk
-

Flexible pricing for every stage of your eCommerce growth

Try our pricing calculator
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Trusted by thousands of eCommerce businesses

“AI Agent has become our most productive team member, handling 30% of our support across Amazon, eBay & Shopify, and freeing our human team to focus on high-touch wholesale relationships”

Greg Ulrich

President, MyBoatStore

97%

SLA compliance within a 24-hour timeframe

Irene Epp

Service Delivery Manager, Pertemba Global

$50k

Revenue made by AI Agent in 3 months

Patrick Canning

CEO, Yvolution

35%

AI Agent resolution rate

Patrick Canning

CEO, Yvolution

54%

eDesk AI reduced agent handling time

F.W

Hey Pharma

45%

eDesk grew our marketplaces

Irene Epp

Service Delivery Manager, Pertemba Global

FAQs

Answers to frequently asked questions

When you start a free trial with eDesk, you will have access to our most comprehensive plan including all add-ons. If you want to start paying for any of our plans you can do this at any time during your free trial. If you would like to trial a specific plan you can contact us.

Throughout your 14-day trial period, eDesk is in Safe Mode. This means you can connect your channels and safely experiment with eDesk without disrupting your existing support process. Because eDesk is in Safe Mode messages are not stored or sent. you can disable Safe Mode at any time to start replying to your customers.

At the end of your eDesk trial, your data and setup remains intact, however, you will no longer be able to use eDesk. You can login to your account at any time and select a plan to purchase.

No, you do not need a credit card to sign up for a free trial. We only require credit card details when you purchase a plan with us.

We offer both monthly and annual plans. You can make adjustments to your plan at any time (but note that refunds are not given for cancellations or downgrades and your account will be active until the next payment date). If you have any further questions on managing your subscription, contact us.

If you need to adjust the number of users on your plan, you can do this at any time by getting in touch with your account manager or customer support and they will help you make any adjustments.

Yes! The AI add-ons are available on all plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more.

AI Agent is included in every plan. Your plan covers access to AI Agent, and automated outcomes are charged separately at 0.99 each. If no automated outcome occurs, there is no additional charge.

Getting set up with eDesk is easy! However, if you need any help our support team is available 24/7. You can also check out our comprehensive support library at support.edesk.com

If eDesk doesn’t start reducing your support workload within 30 days of going live, you won’t pay your base subscription for that period. To qualify, you’ll need to complete setup, connect your support channels, and actively use eDesk as part of your workflow. Workload reduction may include increased automation, fewer manual steps, or improved efficiency across your support operations.

It’s time to rethink the way you work.

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