The next generation of eCommerce customer support system is here
Powered by AI, eDesk connects to your webstores, marketplaces – everywhere you sell – bringing together everything you need to make customer support simpler and more cost-effective.
Our help desk powers support for thousands of eCommerce businesses worldwide
Stop wasting time on repeat questions or information gathering
With eDesk’s Customer View, you’ll get the full context of your shoppers’ order and conversation history.
And our easy-to-use, customizable AI templates make responding to frequent questions faster and more accurate. This allows your support agents to exceed expectations in a fraction of the time.
Automate where you can, to spend time where it really matters
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our automations built right into our eCommerce customer support system, so you can focus on growing your business.
Provide truly personalized experiences – at scale
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This custom experience encourages loyalty, and gives your customers the confidence to repurchase and leave great reviews.
Share the load
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales queries.
Plus, you can consolidate all of your channels (Webstores, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more) into a single eCommerce customer support system, allowing you to streamline support and respond faster to boost sales and shopper loyalty.
Seamlessly integrate with countless other channels
Not only does eDesk natively integrate with Instagram, but with 200+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailboxes—eDesk centralizes the customer support queries from all your channels in one place.
“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”
eDesk will help you...
Centralize
Consolidate your customer service tools into a single, user-friendly platform with eDesk to reduce software costs and improve efficiency.
Personalize
Leverage the complete context of your shoppers’ order and conversation history to provide personalized service and reduce handling times.
Automate
Use the capabilities of AI to classify, interpret, summarize and answer queries, streamlining engagement and improving performance.
Collaborate
Adopt shared team inboxes and real-time collaboration tools to enhance collective issue resolution, reducing time spent per query.
Measure
Tap into comprehensive analytics and reporting tools to make data-driven decisions and identify cost-saving opportunities.
Achieve 5-star reviews
eDesk automates review requests and ensures you achieve the highest volume of 5* reviews, enabling you to grow faster and scale more profitably.
We make it easy to switch to eDesk
Whether you’re new to an eCommerce customer support system or need help transitioning from another software, we’ll get you set up and running in no time.
Free Trial
Get more from your eCommerce customer support system. Try eDesk for free.
14-day trial | No credit card required | Safe Mode