La IA revolucionará la atención al cliente en el comercio electrónico
El servicio de atención al cliente para el comercio electrónico está experimentando un cambio radical en su rendimiento, con más del 46% de las consultas
Moderator, VP Marketing, eDesk
Director Product Management and Technology, Amazon Multi-Channel Fulfillment
Senior Product Manager, ChannelAdvisor
Head of Product, eDesk
For most eCommerce retailers, adopting a multi-channel strategy is one of the most effective ways to grow their business. However, expanding online businesses across other channels and/or geographies is challenging, especially when you can’t apply the same setup across channels and fulfillment is fragmented. Core to successfully scaling will be maintaining a great customer experience whilst navigating all these new changes.
On Thursday 3rd March 2022, our team of expert panelists from Amazon Multi-Channel Fulfillment, ChannelAdvisor, and eDesk took a deep dive into what’s needed to simplify growth complexity without compromising on providing an extraordinary customer experience.
Topics we discuss included;
El servicio de atención al cliente para el comercio electrónico está experimentando un cambio radical en su rendimiento, con más del 46% de las consultas
Las empresas que venden a través de múltiples plataformas en 2022 tienen una cosa en común: la comprensión universal de que ofrecer un servicio
[Infographic] Why online sellers need extraordinary multichannel customer experiences
For most online retailers, adopting a multichannel eCommerce strategy is one of the most effective ways to grow their business. However, expanding online businesses across
Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from
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