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Entrar

Agilice el apoyo a su comercio electrónico hoy mismo

Entradas, canales, plantillas y automatizaciones ilimitadas. No se requiere tarjeta de crédito.

Mensualmente

Anual (2 meses gratis)

Essential

Manage all your eCommerce support in one place

$ 45
per agent
per month

Billed annually

Essential plan includes:

Unlimited tickets

Unlimited channel integrations (Amazon, eBay, Shopify + 70 more)

Facebook, Instagram and Twitter integrations

Unified smart inbox

Unlimited templates

Analytics and management reports

SLA Visibility

9 to 5 chat, email and phone support

Team

Collaborate and optimize your support team’s processes

$ 69
per agent
per month

Billed annually

Everything in Essential plus:

@mention for collaborating with colleagues

Ticket escalations

Collision detection

Unlimited auto-responders

Unlimited automations

Internal Notes

Merge tickets

Assisted onboarding

24/7 chat, email and phone support

Professional

Customize workflows for different teams & channels

$ 89
per agent
per month

Billed annually

Most Popular

Everything in Team plus:

AI powered responses

Custom fields

Auto translate

Pre-sales tickets

Custom roles & permissions

Voice/Phone integration

Custom SLA management

Prioritised support

Enterprise

Enterprise features and service for scaling businesses

$ 149
per agent
per month
Individual contract with
annual invoicing

Everything in Pro plus:

Free live chat

CSAT measurement

Advanced enterprise reporting & analytics

Service Level Guarantee

API access with custom rate limits

Unlimited data retention

Sandbox access

Dedicated customer success manager

Free collaboration users

Potencie su apoyo con estos complementos

Mensualmente

Anual (2 meses gratis)

Live Chat

Make it super easy for your customers to engage with you by providing live chat directly on your website.

$ 27
per agent
per month

Billed annually

Integrated with eDesk’s helpdesk

Customizable content & appearance

Set up prompts to funnel queries

Extensive reporting

Feedback & Reviews

Automate feedback and review requests on Amazon, eBay, Trustpilot and Google.
Pricing from…

$ 109
per account
per month

Billed annually

100% Amazon compliant

Comes with tried and tested templates

Negative feedback alerts auto-create new tickets so you can respond quickly

Knowledge base

Reduce support ticket volumes by letting customers help themselves 24/7, even when your team isn’t available.

$ 95
per account
per month

Billed annually

Integrated with eDesk’s mailbox

Bookmark top help queries in live chat

Save time by inserting relevant help files into customer ticket responses

Feedback is available as a standalone product (no eDesk subscription required). Start a free trial now ->

Comparar planes y características

Conozca más sobre las numerosas características de eDesk y las diferencias entre cada plan.

Asignación de billetes

Imprescindible
Equipo
Profesional
Empresa
Tickets de soporteilimitados
Imprescindible
Equipo
Pro
Empresa

Canales y mercados

Tiendas web ilimitadas*
Imprescindible
Equipo
Pro
Empresa
Mercados ilimitados*.
Imprescindible
Equipo
Pro
Empresa
Canales de correo electrónico ilimitados
Imprescindible
Equipo
Pro
Empresa
Canales sociales ilimitados
Imprescindible
Equipo
Pro
Empresa

Centro de comercio electrónico

Seguimiento del rendimiento de las ventas
Imprescindible
Equipo
Pro
Empresa
Profundizar en el rendimiento del canal
Imprescindible
Equipo
Pro
Empresa
Ver todos los detalles del pedido
Imprescindible
Equipo
Pro
Empresa

Gestión de entradas para el comercio electrónico

Bandeja de entrada centralizada
Imprescindible
Equipo