Build trust with precise, personalized support in any language
eDesk AI Translation offers unrivalled language fluency and grammar accuracy, leading to increased customer trust in the support agent and the brand. The outgoing message language will auto-adjust to align with the most used language by the customer in the ticket thread. Agents can also choose a language manually, giving them a fail-safe, ensuring they reply in the correct language each time.

A seamless translation experience to satisfy global customers without added effort
eDesk’s language detection algorithm automatically presents messages to customers and agents in their native language, regardless of how the message was originally composed. Translations are automated in both tickets and live chat, saving your agents time, allowing for efficient and effective communication.

Dramatically reduce service center costs
Expanding into multiple territories can be a big investment when hiring multilingual support agents. By utilizing our AI Translation feature, you can support more customers with the agents you already have, regardless of their language capabilities, keeping support costs at a minimum.

Customize your plan with AI Translation
AI Translation
€21 user/mo
Support international customers with automatic bi-directional AI language translation of incoming and outgoing tickets and chats.
Ask your product specialist about adding AI Translation to your trial or activate in subscriptions


“With the options we have on eDesk, it’s now so much easier to provide multilingual support.
Irene Epp
Service Delivery Manager at Pertemba

FAQ
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