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eDesk AI Translation offers unrivaled language fluency and grammar accuracy, leading to increased customer trust in the support agent and the brand. The outgoing message language will auto-adjust to align with the most used language by the customer in the ticket thread. Agents can also choose a language manually, giving them a fail-safe, ensuring they reply in the correct language each time.
eDesk’s language detection algorithm automatically presents messages to customers and agents in their native language, regardless of how the message was originally composed. Translations are automated in both tickets and live chat, saving your agents time, allowing for efficient and effective communication.
Expanding into multiple territories can be a big investment when hiring multilingual support agents. By utilizing our AI Translation feature, you can support more customers with the agents you already have, regardless of their language capabilities, keeping support costs at a minimum.
Support international customers with automatic bi-directional AI language translation of incoming and outgoing tickets and chats.
Ask your product specialist about adding AI Translation to your trial or activate in subscriptions
“With the options we have on eDesk, it’s now so much easier to provide multilingual support. We can auto-translate so it’s not always necessary to speak the customer’s language, allowing us to provide support in languages we do not cover in-house.”
Irene Epp | Service Delivery Manager at Pertemba
The AI translation feature allowed them to cover other agents’ tickets – even when they’re not a native speaker.
FAQ
The AI Translation feature supports all major languages.
Our AI Translation feature aims to provide accurate translations, with improvements of up to 30% in accuracy compared to previous machine learning methods. However, please note that no automated translation system is perfect, and results may vary depending on the complexity of the text and language pair.
At the moment, the translation settings are standardized across the platform. However, we are constantly working to improve our features, and customization options may be available in future updates.
Our AI Translate feature represents a significant advancement over our previous auto translate feature. While both technologies aim to provide multilingual support, AI Translation utilizes state-of-the-art natural language processing algorithms, resulting in more accurate and contextually relevant translations. Additionally, AI Translation offers improved language detection capabilities and a more seamless user experience.
We take privacy and security seriously. Our implementation with OpenAI ensures that none of this data is stored on their servers and prohibits learning from the queries we submit.
Typically, all users on your account will have the authority to enroll your account on a 14 day trial. Your account admin will be immediately notified of your trial enrollment.
Helping merchants, big and small, resolve more than 50 million messages every month
26th June 2025
10am EDT | 3pm IST/BST | 4pm CEST
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