"eDesk’s Pre-sales Inbox helps us prioritize queries, while the Dashboard tracks metrics, rewards top agents, and shows how pre-sales efforts drive customer satisfaction and revenue."
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Pounce on selling opportunities early.
Identify pre-sale inquiries early to shift agents from problem-solvers to strategic sales advisors, enhancing conversion opportunities.
Leverage AI tools to convert even faster - turning casual browsers into confident buyers.
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Showcase your team’s value.
Link support interactions to sales outcomes. See exactly how and where your team drives growth.
Say goodbye to manual reporting - Identify top performing agents and channels with real-time metrics to inform your support strategy.
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Pre-sales helps you handle
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Product launches
Mission control for every launch. Track how support sparks adoption—and turns first-day questions into lasting success.
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Leadership pressure
Prove your impact. Justify your resources. eDesk turns support conversations into metrics execs understand fueling retention and growth.
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Peak season
Turn your busiest season into your best. AI-powered inboxes organize sales opportunities, helping your team close more deals and capture every lead.
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AI Assist features
Pre-sales view
Pre-sales dashboard
Sentiment analysis
Profiles
Composer
Ticket summary
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Explore eDesk
See how thousands of eCommerce sellers use eDesk to cut support times in half and increase sales.
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Turn conversations to conversions today
Convert customer conversations into sales through intelligent engagement
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeBuild an efficient, loyalty-driving support team
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for free
Most PopularStreamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeCustom workflows and reports for large-scale brands
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Contact SalesEverything in essential
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live chat
- Rule-based automations
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$39$49
per agent/ month$89$115
per agent/ month$119$149
per agent/ month