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Stay on top of key
support metrics and trends.

Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.

Simply login using your eDesk credentials to unlock support insights

Monitor Live Ticket Breakdown

Get an overview of tickets received and resolved, along with the ‘one and done’ percentage. Monitor which channel is generating the highest percentage of tickets and get a breakdown of the top 5 query types and tags across all sales channels.

Unlock Real-time Order Insights

Quickly view total order value, order count, and average order value. Easily see how your order data is split across each sales channel and track the fluctuations compared to the previous day or month.

Stay On Top of Reviews & Feedback

Monitor all recent Amazon and eBay reviews and Feedback as it arrives in your eDesk account and easily zero in on negative and neutral reviews. You’ll even have full visibility into the associated sales channel, customer name, feedback timestamp, and star rating, right at your fingertips.

See how eDesk can improve your CX, your way

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

Take a step-by-step, interactive tour through the #1 help desk built exclusively for online sellers

14-day trial | No credit card required.