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Powerful built-in reports help you analyse, understand, and share key metrics about your support team, your customers, products, and sales. From tracking ticket volumes to response times to customer satisfaction, the eDesk app puts the insights you need right at your fingertips. Trusted by thousands of ecommerce brands worldwide, including Amazon, eBay, and Shopify power sellers, with $25+ Billion ecommerce sales supported every year.
Stay on top of every customer conversation with the eDesk app, the ultimate help desk software for ecommerce. The best-in-class customer support software features AI-powered ticket management, so you can track ticket volumes, response times, and customer sentiment in real time. Smart message classification, automated tagging, and AI-assisted message summaries ensure your support team can handle tickets faster, improving customer satisfaction and reducing churn. If you want to dig deeper into what makes the eDesk app stand out, you can explore eDesk features to see how it can transform your support workflows.
Keep a pulse on your business with the eDesk mobile app, designed to give you instant, real-time order insights. View total order value, order count, and average order value by channel – all from the palm of your hand. With AI-enhanced data analysis, you can spot sales trends, identify potential issues, and make smarter, data-driven decisions wherever you are. The eDesk app connects with 200+ platforms for a fully unified support experience. Just check compatible integrations to see if it fits seamlessly into your existing tech stack.
Stay on top of your brand’s reputation with instant, AI-powered feedback alerts. The eDesk app gives you real-time notifications for every new Amazon and eBay review – complete with customer details, order context, and sentiment analysis. This means you can prioritise the most pressing issues, resolve problems before they escalate, and keep your customer satisfaction scores high. If you ever get stuck or want to make the most of your ticket management app setup, you can always visit the Knowledge Base for step-by-step guides and expert tips.
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Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
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