About Agora
AGORA is the UK’s next-generation beauty commerce app combining a unique livestream shopping experience with a marketplace of thousands of products, powered by the Mirakl Marketplace Platform.
How does Agora work with eDesk?
Once you connect your Agora to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Agora to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Agora app?
Connecting your Agora account to eDesk will allow you to see all your buyer messages from that Agora account directly in your eDesk Mailbox.
You will also see the relevant Agora customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Agora will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Agora channel reporting
Built in auto replies
Manage your Agora marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
