Åhléns is the fourth largest group of fashion stores in Sweden, specializing in Fashion (Mode), Beauty (Skönhet), Homeware (Hem), and Media. With over 2 million visits per month, Ahlens marketplace offers businesses the opportunity to partner with one of the biggest and most well-established Scandinavian retail chains.
How does Åhléns work with eDesk?
Once you connect your Åhléns to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Åhléns to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Åhléns app?
Connecting your Åhléns account to eDesk will allow you to see all your buyer messages from that Åhléns account directly in your eDesk Mailbox.
You will also see the relevant Åhléns customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Åhléns will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
- A centralized inbox for all apps
- Real-time dynamic Insights
- Full team and Åhléns channel reporting
- Built in auto replies
- Manage your Åhléns marketplace SLAs
- Auto-translate your messages
- Respond faster with snippets and templates