Aircall Integration Overview
Discover why Aircall is THE phone solution on the eDesk Marketplace and why our clients choose our integration to enable their customer facing teams to view all their customers’ interactions and order details in one place, and increase productivity. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. eDesk customers trust Aircall to make every voice conversation count!
Aircall is the call center software for customer-centric teams. Sales and support teams (or the entire company) can have their phone system up and running in just a few clicks and integrated with the tools that they love (Shopify, Bigcommerce, Salesforce, HubSpot, and many more!).
Features and Benefits of the Aircall x eDesk Integration
Log All Calls
Eliminate all manual data entry by automatically logging all inbound and outbound calls, as well as missed calls and voicemails into
Automatic Ticket Creation
When an agent picks up the Aircall phone, a support ticket is automatically created and opens on the eDesk platform. This ticket is automatically assigned, letting you take notes during the conversation with your client so you don’t miss out on key information.
Log All Call Information
Automatically log all call notes, tags, and recordings. Leverage this information for internal training, prospect resolutions, reporting etc.
View Caller Details at a Glance
On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from eDesk as well as all your other installed integrations to give you the complete picture of your customers.