No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.
Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.
Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.
A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.
eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.
Set your SLAs and give your team realistic targets for responding to customers.
Create personalized filters so that you and your team can address messages more seamlessly.
Improve reporting and mailbox filtering by labelling, grouping, and organizing your tickets.
See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.
Let customers easily find the answers they seek by building your own self-service help center.
With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.
Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.
Easily share tickets with external parties, such as suppliers and shipping carriers.
“It’s so easy to integrate, and to have all of your customer queries all in one place from all of the different places that you sell – is just a dream.”
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”
45% marketplace growth, while maintaining 97.6% SLA compliance
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