Cdiscount

Deliver seamless customer support on Cdiscount with eDesk. By connecting your Cdiscount account to eDesk, you can consolidate messages, orders, and essential information from Cdiscount and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Cdiscount customers.

About Cdiscount
Cdiscount is a French e-commerce website with products such as electronics, household appliances and food. Back in 2013, it was the most important French e-commerce website in terms of turnover with a growth superior to the market’s average in 2013.

Cdiscount and eDesk
Once you connect your CDiscount account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.

You can connect all your CDiscount marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Cdiscount app?
Connecting your CDiscount account to eDesk will allow you to see all your buyer messages from that CDiscount account directly in your eDesk Mailbox.

You will also see the relevant CDiscount customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on CDiscount will be displayed within your eDesk account too.

Benefits

Use eDesks smart inbox to effectively manage Cdiscount SLAs. Automatically centralize and prioritize expiring tickets from Cdiscount and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Cdiscount centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Cdiscount.
Utilize comprehensive reporting features to analyze support performance for Cdiscount against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Cdiscount marketplace.