“Herkes için Teknoloji” (“Technology for Everyone”). Teknosa is a Turkish retail chain that offers tens of thousands of products from hundreds of brands in consumer electronics. Its products range from multimedia electronics to mobile phones, from computers to game and hobby products, from white goods to small household appliances and personal care.
How does Teknosa work with eDesk?
Once you connect your Teknosa to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Teknosa to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Teknosa app?
Connecting your Teknosa account to eDesk will allow you to see all your buyer messages from that Teknosa account directly in your eDesk Mailbox.
You will also see the relevant Teknosa customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Teknosa will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Teknosa channel reporting
Built in auto replies
Manage your Teknosa marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates