Stadium

Deliver seamless customer support on Stadium with eDesk. By connecting your Stadium account to eDesk, you can consolidate messages, orders, and essential information from Stadium and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Stadium customers.

About Stadium

Stadium is a Swedish company that sells sports and sports fashion at the best prices. Stadium is a well-known brand throughout Sweden, in part because of Stadium’s Sports Camps, which have been operating since 1995 and which are Sweden’s largest sports camp for children and young people.

How does Stadium work with eDesk?

Once you connect your Stadium to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Stadium to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Stadium app?

Connecting your Stadium account to eDesk will allow you to see all your buyer messages from that Stadium account directly in your eDesk Mailbox.

You will also see the relevant Stadium customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Stadium will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Stadium channel reporting

Built in auto replies

Manage your Stadium marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage Stadium SLAs. Automatically centralize and prioritize expiring tickets from Stadium and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Stadium centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Stadium.
  • Utilize comprehensive reporting features to analyze support performance for Stadium against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Stadium marketplace.

Streamline Stadium customer support with centralized customer and operator communications in eDesk.

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