About Wow Shop
Wow Concept is a GROUNDBREAKING UNIVERSE connecting forward-thinking brands and people at the intersection of real life and online!
How does Wow Shop work with eDesk?
Once you connect your Wow Shop to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Wow Shop to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Wow Shop app?
Connecting your Wow Shop account to eDesk will allow you to see all your buyer messages from that Wow Shop account directly in your eDesk Mailbox.
You will also see the relevant Wow Shop customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Wow Shop will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Wow Shop channel reporting
Built in auto replies
Manage your Wow Shop marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates