"We have relied heavily on templates in the past which were not as personalized. Smart reply customizes responses to reflect real answers on customer inquiries which brings on more satisfied customers."
F. W.
Customer Service Team Leader
"Using eDesk’s automation flows, cancellation requests are now instantly flagged and actioned before a shipment goes out—saving time and cost."
Ilona Medová
Growth Manager
Boost your team’s output by up to 73% with AI Smart Reply
Smarter, faster and more personalised customer support is now yours, thanks to eDesk AI Smart Reply. Our powerful AI feature instantly drafts replies with a single click so agents can resolve up to 73% more customer queries across all your channels. With built-in understanding of order tracking and ticket context, AI Smart Reply delivers relevant, on-point responses that allow you to scale support, reduce overall training costs for your team and create better customer experiences.
Gain up to 46% efficiency in everyday support tasks with eDesk AI
eDesk AI saves agents hours of time by analyzing all queries and getting essential information in front of the right people, instantly. Our AI Assist features remove the tedious and repetitive tasks from everyone’s to-do lists, allowing the team to focus on impactful actions that provide fast resolutions to customers. Improve team morale and productivity by ending manual effort on tasks that can be automated more quickly and accurately with AI.
Make all of your customers feel heard with personalization that can scale
Statistics show that 44% of customers will become repeat buyers if they are offered personalized support (Segment Report). With eDesk, personalization in your support is automatic. Customer, order, and shipping details are instantly added to customer responses. With the help of AI, agents are served suggested responses based on a customer’s analyzed sentiment – ensuring the right tone every time.
Smart tools to help your agents communicate more effectively
Do your customer support agents spend too much time trying to craft the perfect customer response? The AI Composer helps agents compose a draft response and instantly change the tone, rephrase, or expand messages to customers with just a few clicks.
eDesk’s AI Translation tool detects languages outside of the set main language, translating into agents’ native language, and providing a summary of that translation, instantly. Your agents will never be at a loss for words again, no matter where your customers are.
Even go completely HandsFree
When a message comes into eDesk, we use advanced AI and years of eCommerce experience to classify it into one of 20+ categories that represent the most common questions asked by buyers – all with 95%+ accuracy. Based on AI Classification, support agents can choose from templated responses or automatically send a reply – HandsFree – without ever touching the ticket. You maintain complete control.
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See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
Streamline and optimize your entire support operation
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